Tracey Salmon Email and Phone Number

• Monitoring, managing and accurately recording occupancy dates, inventories and all student correspondence• Ensuring residents comply with residential regulations and that their behaviour does not impact adversely on others. • Taking the appropriate level of action when residents do not comply, i.e. written communication, damage charges, extra cleaning charges and written warnings• Promptly reporting more serious or repeated problems to the Operations Manager for further action by producing accurate typed reports• Ensuring residents maintain a reasonable standard of cleanliness and hygiene through regular inspections of student accommodation• Recording any defects and cleaning problems and taking the appropriate action• Monitoring security reports daily and accurately recording follow up action• Receiving and instigating complaints made by residents and maintaining accurate records of the action taken• Ensuring that the correct standard of customer service delivery is received• Being on call with other staff so that there is someone available to deal with any emergencies and incidents that may occur outside of normal office hours• Attending open day fairs to promote Residences, providing information including pricing and services provided to prospective students

Meet and greet reception guests.Diary Management.Ascertain and assist with seasonal conferences, liaising with conference organisers to ensure requirements are met; catering, accommodation, venues.Research for supplies, contractors, information, obtaining quotes and organising maintenance work.Ensuring accommodation details are correct and requirements ascertained; early arrivals, key collection details.Liaising with students, staff, contractors and members of the public for a new 1400 student residential accommodation complex.Calculating and creating rotas according to specific information for large scale cleaning schedules and procedures.Arranging meetings and managing various formats of correspondence on behalf of managers.Responsible for cashing up monies from consumables.Creating, planning, co-ordinating participating in company and staff events.Creating and updating documents, files, databases and records.Answering telephones, manning front desk and dealing with enquiries while referring when necessary.Completing high importance items to a deadline in accordance to the Managers’ requests.Aiding students with computer account access.Compiling and instigating office procedures.General administrative and reception dutiesProviding hospitality services for students and conferences including housekeeping, maintenance and front of house.Provide room viewings for perspective customers.Carrying out supervisory roles i.e. organising housekeeping staff when necessary.Liaising with significant multicultural and international and personnel within and outside the company.

• Meet and greet reception guests.• Diary Management.• Ascertain and assist with seasonal conferences, liaising with conference organisers to ensure requirements are met; catering, accommodation, venues.• Research for supplies, contractors, information, obtaining quotes and organising maintenance work.• Ensuring accommodation details are correct and requirements ascertained; early arrivals, key collection details.• Liaising with students, staff, contractors and members of the public for a new 1400 student residential accommodation complex.• Calculating and creating rotas according to specific information for large scale cleaning schedules and procedures.• Arranging meetings and managing various formats of correspondence on behalf of managers.• Responsible for cashing up monies from consumables.• Creating, planning, co-ordinating participating in company and staff events.• Creating and updating documents, files, databases and records.• Answering telephones, manning front desk and dealing with enquiries while referring when necessary.• Completing high importance items to a deadline in accordance to the Managers’ requests.• Aiding students with computer account access.• Compiling and instigating office procedures.• General administrative and reception duties• Providing hospitality services for students and conferences including housekeeping, maintenance and front of house.• Provide room viewings for perspective customers.• Carrying out supervisory roles i.e. organising housekeeping staff when necessary.• Liaising with significant multicultural and international and personnel within and outside the company.

• Filing and submitting forms i.e. new accounts, programme purchases, laptop rental.• Liaising with 4000 University staff, students and customers and their accounts.• Logging computer problems and updating on the database.• Problem shooting; solving student and staff account problems.• Answering telephone calls and solving queries over the phone.• Selling consumables.• Maintenance checks on computers and printers.

Filing and submitting forms i.e. new accounts, programme purchases, laptop rental.Liaising with 4000 University staff, students and customers and their accounts.Logging computer problems and updating on the database.Problem shooting; solving student and staff account problems.Answering telephone calls and solving queries over the phone.Selling consumables.Maintenance checks on computers and printers.

Room allocations.Liaising with summer school personnel.Assist with closure of both on and off campus sites.Answering telephones and manning front desk.General administrative duties.

Payne and Gunter Corporate Hospitality and Event Management – Twickenham Rugby Stadium; Preparation and cleaning of work area i.e. stocking of shelves.Working with the public and members of staff.Preparing and serving food and drink.

• Preparation and cleaning of work area i.e. stocking of shelves.• Working with the public and members of staff.• Preparing and serving food and drink.