Marketing & Social Media ManagerManage all social media and website input and design• Research and implement marketing strategies and ideas• Create marketing materials• Communicate the marketing plan• Coordinate projects from beginning to the end• Work with marketing agency on advertising campaigns

SharePoint and Communications to support development and deployment of a global delivery framework that standardizes the way we deliver services and solutions in countries around the world. This includes content management and development for several programs and projects for global deployment, management and support; Maintain documentation support for Deployment, Training and Reporting including working with translation team to get documentation into pertinent languages; Collaborate with program teams to ensure success in the overall process with support for the Regions and countries to enable account retention and growth.I worked with teams to develop new collaterals, update and maintain current documentation for our global service delivery programs.

Executed coordination of all SharePoint activities for our organization:o Led requirements gathering, design, development, testing and deployment with key users to get an understanding of their business processes and mapping the gathered requirementso Analyzed the business user functional requirements and created the necessary Custom Lists, Document Libraries, Site Columns, Site Content Types, etc. o Standardized Requirements Gathering – developed a standardized template for site builds, updates and enhancements, as well as implementing customized alerts and site permissions o Developed customized solutions based on user requirementso Integrated SharePoint lists and documents with Microsoft Office and SharePoint Online features such as Outlook, InfoPath, wiki products and Excel o Created web-based forms using Microsoft InfoPath to allow users to easily fill out form datao Managed knowledge transfer sessions with resources like Smart Centreo Utilized SharePoint Designer to configure and deploy Data View Web Parts across the SharePoint applicationo Formed a SharePoint Community of Practice forum for key stakeholders on development and follow-up supporto Experienced user of Office 365 collaboration tools: Yammer, Planner, Teams and Groups

• Email Communications – drafted and designed communications for our programs and projects to drive visitor traffic to our sites to utilize the material to enable account retention and growth• Presentations – ensured our communications were brand compliant and the information stayed current & accurate• Brand Ambassador

Increased efficiencies with the development of several guidelines and user manuals for programs and projectsCreated and implemented a quality assurance course for account teams at client locations; collaborated with 100+ account teams to create best practice user guides and training for account management softwareo Developed an online electronic procedures manual to make work easier and to save time for the usero Trained the end-users to use the programs, software and how to troubleshoot issues

Knowledge Management; Provided end user support; Composed documentation for end-user tasks responsibilities

Responsibilities: Provided operational support to the NY NJ PA region with existing and new applications. Worked with First Line Managers (FLMs) to ensure compliancy with the metrics rolled out by headquarters. Worked with Region Managers (RMs) to help them understand how the applications work and how it impacts our business. Worked with HQ and management teams on rolling out applications.Accomplishments: Met and exceeded targets and goals monthly to deploy Falcon. Worked on various special projects, with successful end results. SME for XCAMS. Received the Gold and Silver Peak Performer awards. Implemented and ran Value Assurance Process (VAP) Camp -received accolades.