Tracey Smith Email & Phone Number

Baton Rouge, Louisiana, Us

• Research and configure all plan or plan type additions and changes for Benefits Administration including eligibility and event rules and deduction codes• Work with vendors to implement and change interfaces as well as gather and document requirements and complete testing• Drive the Annual Enrollment process from end to end, including configuration, identifying customizations, documenting and testing all customization requests• Advise and assist the Benefits team with coordination of benefits events for both daily event maintenance and during the annual enrollment/year end periods• Identify areas in Benefits Administration system where processes can be streamlined and research the best methods to accomplish the changes while identifying and communicating risks and limitations• Work with Benefits team to educate them on the functionality of Benefits Administration from the event and eligibility rules to how events process within the system• Responsible for the creation and enhancement of reports and queries distributed in all levels of the organization• Deep dive into system and data issues when necessary. Work with technical resources and business representatives to identify solutions

Arlington, Texas, Us

• Techno/Functional Lead of the project to insource benefits in Benefits Administration module for 22,000+ employees. Implementation included significant customization and the project completion was accomplished within 9 months.• Configured all benefit programs, eligibility rules and event rules.• Served as primary analyst assisting technical resources in designing and implementing all customizations. Customizations include tracking of verified dependents and an event review process.• Configuring and implementing security roles for Benefits Administration.• Testing all configuration and customizations.• Leading other resources in gathering requirements and testing of all vendor interfaces.• Drove successful completion of all configuration and customization for the Annual Enrollment process.

Coppell, Texas, Us

• HRIS lead for project to outsource benefits to a third-party administrator• Implement new integrations with third party to import new hire onboarding demographics• Develop functional specification documents for system and interface additions and changes• Work with business partners to design and implementing custom system processes• Implementation and maintenance of vendor files• Complete Component Interface loads as needed, including annual pay increase loads for 8000+ employees• Support payroll teams with error resolution as needed• Complete test payrolls as needed to test new implementations, process improvements or resolve program issues• Work with external and internal business partners to design and implement new system integrations.• Design and implement Security roles and permissions• Work with internal and external customers to research and resolve errors and system issues• Extensive experience with Security Administration and SOX Audit requirements• Create and update process documentation and workflows• Support and maintenance of PeopleSoft Benefits Administration supporting all of North America• Lead the implementation of Benefits Administration for Puerto Rico offices• Responsible for facilitation of the ACA vendor

Front line support and system configuration. Data maintenance and auditing, error resolution.

Managing the day to day operation for 13 HMO's and a nation wide dental program. This includes enrollment, termination and monthly invoice reconciliation. Processing new hire enrollment paperwork, as well as employee termination processing. Answering employee questions, and assisting in resolution of claims issues. I also am heavily involved in weekly audits of enrollment data to ensure accuracy and completeness.

Scottsdale, Arizona, Us

Benefits Coordinator responsible for the day to day activities of the Benefits Department. Enrolling and terminating employees in the various medical and dental plans. Managing thrid party COBRA processing. Answering employee questions and assisting in resolution of claims issues. Responsible for maintaining Benefits intranet site. Responsible for data integrity and periodic audits of benefits systems. Assisted in annual policy review and implementation.

General support.