Provides business management support/planning assistance for ~200 resources within the Risk, Resilience & Reliability organization. Monitor and track initiatives/contracts/SOWs by collaborating with various lines of business for status updates while utilizing Jira. Coordination for large organization wide events such as All Hands, Lunch & Learns, including securing key-note speakers, PowerPoint deck preparation, meeting logistics for ~200 resources, take on host role during these events. Provide org wide communications via bi-monthly publications and continual updates to organization's Confluence site. Track montlhy spend from travel/conference occurrences for all resources inside of organization. Current Workplace Technology Ambassador.

Led a team of ~25 Project Administrators in order to execute best practices to meet business objectives within a portfolio. Conduct all aspects of performance management including compensation, reviews, goals/development, day to day activities, Interviewing/Hiring/Onboarding tasks.

Provided business support to team of Project Administrators. Created and facilitated onboarding and training sessions for Project Administrations which included software training, skills training and Project Management Methodology.

Provided project/process support to multiple Project Managers in order to ensure proper documentation, and evidence for projects was maintained. Managed risks/issues, cost plans, resources, and deadlines to ensure projects remained on time and budget.

Lead QA Specialist for Interactive Voice Response Application for Mortgage and Consumer Portfolios. Primary focus on software testing for IVR Applications by developing and executing test scenarios. Active participant in planning and requirement gathering, UAT Testing and production support.