Tracey Stephens Email & Phone Number

United Kingdom

Fareham, England, United Kingdom

• Acted as the primary customer contact, ensuring effective communication.• Led regular conference calls and business reviews with key customers, strengthening relationships.• Conducted customer orderbook reviews to align on priorities and deliverables.• Negotiated order priorities with customers, planning, and supply chain teams to optimise workflow and meet deadlines.• Attended tier meetings to report on progress, address concerns, and escalate issues.• Expedited urgent customer orders, resolving critical issues promptly.

Aldershot, England, United Kingdom

Leading a team to drive growth, maintain customer relationships, and ensure operational efficiency from point of sale to production planning. Key responsibilities include:PLANNING• Coordinated production processes to ensure high-quality standards and timely delivery• Oversaw production planning, coordination, and control• Implemented daily, weekly, monthly, and annual production schedules, optimising workflow efficiency• Monitored production progress, addressing any deviations from the plan• Analysed production capacity and resource availability, proactively identifying, and mitigating potential bottlenecks• Organised workflow to meet specifications and deadlines• Provided leadership and coaching to production staff, developing a culture of efficiency, safety, and continuous improvement• Implemented positive resolution strategies for production obstacles, escalating issues as necessaryCUSTOMER ACCOUNTS• Built and maintained strong relationships with key clients such as Eaton Aerospace, Collins Aerospace and Safran, serving as their primary point of contact• Developed and implemented strategic account plans to drive revenue growth• Led the account management team, providing guidance to achieve individual and team goals• Collaborated with finance to develop a rolling 3-year sales outlook• Evaluated requests for quotes in conjunction with other business units• Attended production meetings and collaborated with internal teams to ensure timely order fulfillment and escalate delays or production issues as necessary• Maintained the order book with weekly reviews raising new orders and updating the team on any escalations• Provided regular management updates on business progress, revenue targets, and client relationships• Managed the contract review process to enhance profitability• Ensured a smooth handover from sales to production• Responded to customer issues and collaborated with cross-functional teams for resolution

Woking

Managed a team of 10 individuals, providing leadership, guidance, and support to ensure cohesive operations and high performance.• Oversaw production planning activities, including scheduling, resource allocation, and workflow coordination to optimise efficiency and meet production deadlines.• Organised workloads effectively, prioritising tasks and assignments to maximise productivity and meet project timelines.• Implemented strategies to ensure targets were met consistently, monitoring progress, identifying bottlenecks, and implementing corrective actions as needed.