Tracey Taylor Email and Phone Number
buckinghamshire, buckinghamshire, united kingdom
Tracey Taylor's Location
Milton Keynes, England, United Kingdom, United Kingdom
Tracey Taylor's Contact Details
Tracey Taylor work email
- Valid
- Valid
Tracey Taylor personal email
n/a
Tracey Taylor phone numbers
About Tracey Taylor
I am a proactive, flexible and adaptable manager that enjoys working in fast paced environments and juggling multiple projects and priorities. I have a particular passion for people development.I thrive on exploring new opportunities, using my initiative, taking ownership and delivering results either individually or through my teams.I have a customer focused approach and deliver results through building relationships and influencing key stakeholders. I bring experience in leading and motivating teams and dealing with challenging customer and employee situations and am recognised for my tenacity, consistency and consultative approach.
Tracey Taylor's Current Company Details
Volkswagen Group Uk Ltd
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Network People Business Partner at Volkswagen Group UK
buckinghamshire, buckinghamshire, united kingdom
- Website:
- volkswagengroup.co.uk
- Employees:
- 846
Tracey Taylor Work Experience Details
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Network People Business PartnerVolkswagen Group Uk Ltd Dec 2020 - PresentMilton Keynes, England, United KingdomWorking with Cupra UK to deliver network training including brand induction, training and accreditation of network sales and service teams and product launch training. Lead on VW Group Electric vehicle training initiatives.
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People Development ManagerSkoda Uk Mar 2017 - Dec 2020Milton Keynes, United KingdomResponsible for the design, delivery and implementation of the Skoda Retailer Network People Development Strategy. This included driving an increase in the accreditation of network staff, creation and management of Leadership development programmes, development and delivery of new UK and overseas product training events - in particular the preparation of the Skoda network for the introduction of electric vehicles and cross brand projects to support people development in the Skoda retailer network. -
Volkswagen Service Product Manager (Digital)Volkswagen Uk Jan 2014 - Mar 2017Milton KeynesDevelopment of activities, programmes and initiatives to drive performance in service volumes and retail hour sales. Develop & implement activities targeted at maintaining existing customers, regaining lost customers and maximising volume contribution and dealer profitability, whilst at the same time delivering a customer focussed value for money experience.Focused on development and implementation of all digital initiatives - including brand website owners section and retailer initiatives. -
Managed Services Operations ManagerSerco Jun 2013 - Dec 2013Miilton KeynesManaged Services Operations Manager – Volkswagen Group contract Management of all Serco Managed Services at the VWG Contract (9 Services, £2m+ annual revenue and 60+ staff)• Management & coaching of team leaders to deliver exceptional results through their teams• Full employee lifecycle management – inc. recruitment, performance management, restructuring• Ongoing leadership of graduate programme• Delivery of bespoke training and development offering aligned to team requirements• Delivery of all employee communication and employee engagement initiatives• Escalation point for all customer issues• Work with key stakeholders on definition, agreement, monitoring and measurement of all contracts KPI and SLA’s• Financial management – planning, forecasting, cost management and invoicing• Identification and development of new opportunities for Serco within the VWG contract• Led successful transition of 60+staff following restructure of Serco activity at VWG• Led all on-site support activity for TUPE and redundancy process involving over 200 employees -
Business Support ManagerSerco Sep 2010 - Jun 2013Milton KeynesStrategic & operational contract management support to Account Director and delivery of all L&D and Employee Engagement initiatives to 300+ Serco staff at Volkswagen Group• Development, delivery and management of unique Serco/VWG/VWFS Graduate programme - covering programme design, recruitment & selection, onboarding, ongoing reviews, coaching and support• Development and delivery of regular customer and employee communications and events • Development and delivery of bespoke training programme for 300 employees• Managed rollout of Employee Engagement Survey and Customer Advocacy Survey – including communication and analysis of results and action planning• Management of team of 5 HR/Admin co-ordinators supporting over 300 employees• Management of Volkswagen Group Recruitment Service • Pastoral care and performance management of 10 x outsourced HR resources• Management of onsite rollout of new Serco HR system to all Serco staff at VWG
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Operations ManagerSerco Oct 2007 - Sep 2010Recruitment and selection, performance management, training and development, coaching and staff motivation of over 50 outsourced resources working on the Volkswagen Group contract• Management of all customer relationships and service delivery to Volkswagen Group clients• Managed compromise agreements, restructures, redundancies and redeployments• Responsible for all internal communication to VWG resources• Supported TUPE of over 400 staff from Carter & Carter (following company insolvency) to Serco*Promoted to Operations Manager and stepped in to manage all activities following sudden changes within team
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Importer Business Services ManagerT-Systems Uk Oct 2005 - Oct 2007HR Manager – Sales & Service Management (secondment following redeployment) • Responsible for all HR activities for Sales & Service Management division• HR Support and Consultancy for Senior Management Team• Implementation and monitoring of all HR policies and procedures• CIPD Employment Law Practitioner trainingImporter Business Services Manager Management of resources, cost and revenue for two customer delivery teams (14 Customer Database administrators and 26 outsourced personnel on Volkswagen Group UK contract)• Recruitment and selection, performance management, training and development, coaching, team building and staff motivation• Responsible for optimization of customer satisfaction/profit balance – achieved revenue target of £1.5 million p/a and profit target of £0.3 million p/a• Improved operational efficiency and team motivation, performance and absence rates• Improved customer service and built close relationships with all customers -
Business Relationship ManagerT-Systems Uk Oct 2002 - Oct 2005Business development and account management of IT related projects and services into Volkswagen Group UK• Responsible for personal development and performance management of team of 4 x Business Relationship Managers and assisted the Head of Account Management with day to day management duties• Escalation point for all customer issues• Input into commercial decisions on new bids and proposals • Recognised for excellent relationships with customers at all levels*Promoted to Senior BRM and deputy Head of Account Management in Jan 2005.Earlier Career at gedas/T-Systems (1998 – 2002):• Marketing Consultant/Account Executive • Customer Relationship Management Project Consultant • IT Project Consultant • Sales & Marketing Executive
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Volkswagen Group Graduate Development ProgrammeVolkswagen Group Uk Ltd Oct 1996 - Jun 1998Volkswagen Group Graduate Development Programme - 2 year programme including: Marketing Assistant - Overseas Secondment, gedas Berlin, Germany Retailer placement & Princes Trust Volunteers Personal Development Programme
Tracey Taylor Skills
Outsourcing
Performance Management
Change Management
Account Management
Employee Engagement
Human Resources
Strategy
Crm
Management
Recruiting
Service Delivery
Customer Satisfaction
Leadership
Business Development
Team Management
Coaching
Training
Business Process Improvement
Service Management
Contract Management
Talent Management
Operations Management
Process Improvement
Stakeholder Management
Team Building
Hr Policies
It Service Management
Project Management
Employee Relations
Tupe
Graduate Recruitment
Personnel Management
Internal Communications
Interviews
Tracey Taylor Education Details
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Business With Languages
Frequently Asked Questions about Tracey Taylor
What company does Tracey Taylor work for?
Tracey Taylor works for Volkswagen Group Uk Ltd
What is Tracey Taylor's role at the current company?
Tracey Taylor's current role is Network People Business Partner at Volkswagen Group UK.
What is Tracey Taylor's email address?
Tracey Taylor's email address is tr****@****a.co.uk
What is Tracey Taylor's direct phone number?
Tracey Taylor's direct phone number is +4419085*****
What schools did Tracey Taylor attend?
Tracey Taylor attended De Montfort University.
What skills is Tracey Taylor known for?
Tracey Taylor has skills like Outsourcing, Performance Management, Change Management, Account Management, Employee Engagement, Human Resources, Strategy, Crm, Management, Recruiting, Service Delivery, Customer Satisfaction.
Who are Tracey Taylor's colleagues?
Tracey Taylor's colleagues are Theresa Maria Scholl, Robert Mccourt, Harrison Payne, Ewan Fuller, Rachael Connolly, Wendy Groves, Maddie Orman.
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Performance Optimisation Speaker Empowering Executives To Boost Productivity By Addressing Physiological Disruptions & Money Mindset. I Deliver Actionable Strategies To Prevent Burnout & Drive High-Performance.London -
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