Tracey Walker-White Email & Phone Number

United States

Fort Lauderdale, Florida, United States

Promote to the lead subject matter expert in the administrative establishment process for the Service Center. Investigate quality assurance reviews on proposed and final orders.Audit team members workflow to ensure to survey compliance on policies and regulations.Evaluate and calculate guidelines prepared by team members for accuracy with client’s data and deviations. Validate or deny proposed and final orders after completing the quality assurance review process.Deliver training recommendations for team members with low compliance levels to the supervisors.Serve as a team leader in the absence of the Manager. Prepare weekly Regional Quality Review reports on non-compliant team members to Regional Managers and Service Center Managers.

Fort Lauderdale, Florida, United States

Performed as leading subject matter expert on administrative and genetic testing establishment actions. Guided and mentored ten members team to ensure accurate process flow.Researched case activities and provided feedback to the Managers, clients, lawyers, and team members with findings.Resolved operation deficiencies through troubleshooting.Examined and prepared documentations for redirection orders, vacated administrative orders and terminated final orders.

Fort Lauderdale, Florida, United States

Acted as lead subject matter expert on genetic testing, administration, judicial and NA/PA processes.Guided 30 members from the Customer Service team on procedural regulation.Collaborated with the Manager on monthly reports.Coached and educated a nine-member team under the cross-functional department.Facilitated as a team leader in the absence of the Managers. Managed and de-escalated angry customers, internal and external partners.

Fort Lauderdale, Florida, United States

Conducted client interviews to gather data and documentation for case processing.Provided customer service to external and internal customers. Received ten commendations from the Service Center Manager for excellent job performance.

Orlando, Florida, United States

Generated sales via direct contact at trade shows, phone calls and emails. Collected customer’s Accounts Receivable.Designed and coordinated showroom displays at trade exhibitions three times per year.

Master Of Accounting, Accounting With A Concentration In Information Systems, Gpa 3.83

Activities and Societies: Accounting Students Association - Florida Atlantic University ISACA - South Florida Chapter FICPA - Atlantic.

Bachelor Of Business Administration - Bba, Accounting, Gpa 3.56 * Cum Laude

Bachelor of Business Administration in Accounting