Tracey Whittaker Email and Phone Number

• Coordinate the implementation and optimization of the Billing/Practice Management System to new partner practices and provide post go-live support.• Plan, direct, and evaluate billing and collection operations to help ensure positive cash flow, achieve operational efficiencies, and ensure compliance with established laws, regulations, practices and procedures.• Monitor, track, and evaluate staff productivity and performance and provide summary report to management.• Implement… Show more • Coordinate the implementation and optimization of the Billing/Practice Management System to new partner practices and provide post go-live support.• Plan, direct, and evaluate billing and collection operations to help ensure positive cash flow, achieve operational efficiencies, and ensure compliance with established laws, regulations, practices and procedures.• Monitor, track, and evaluate staff productivity and performance and provide summary report to management.• Implement, monitor, and revise annual goals, objectives, and performance standards including team metrics.• Implement Cryo credit card auto payments; Successfully reduced bad debt by 14% in 2016.• Develop project plans, gather and analyze data, and work with practice staff to ensure that systems utilization is optimized; Develop and train revenue cycle systems learning programs.• Help develop pricing models for patient treatment plans and financial estimates; Analyze monthly results with partner practices to identify opportunities for improvements in revenue and to streamline processes. Show less

• Plans, directs, coordinates and controls activities relating to staff, including hiring, training, evaluations and disciplinary actions as necessary. Supervises daily clinical and front office operations, Monitors patient satisfaction. Ensures adherence to practice policies and procedures.• Evaluated the effectiveness of training programs and recommended improvements. • Develop and implement systems to monitor revenue, maximize collections and reduce the accounts receivable. Prepare… Show more • Plans, directs, coordinates and controls activities relating to staff, including hiring, training, evaluations and disciplinary actions as necessary. Supervises daily clinical and front office operations, Monitors patient satisfaction. Ensures adherence to practice policies and procedures.• Evaluated the effectiveness of training programs and recommended improvements. • Develop and implement systems to monitor revenue, maximize collections and reduce the accounts receivable. Prepare billing spreadsheets for administrator; Compiling a summary of departmental accomplishments.• Observing departmental practices to understand operational realities.• Creates and generates financial and managements reports as needed to monitor productivity and operating expenses; Interpreting data analysis results to validate the results of interviews and observations. Show less

• Responsible for the professional billing management of 28 departments of Bronx-Lebanon Hospital Center.• Respond to all requests and inquiries from Medical Directors and Executive Staff.• Work closely with the Director & Vice President of the Manage Care Department to ensure best results from the negotiated contracts; Manage credentialing for Medicaid & Medicare for new physicians.• Directed, supervised and coordinated staff and activities at all clinic sites to provide quality… Show more • Responsible for the professional billing management of 28 departments of Bronx-Lebanon Hospital Center.• Respond to all requests and inquiries from Medical Directors and Executive Staff.• Work closely with the Director & Vice President of the Manage Care Department to ensure best results from the negotiated contracts; Manage credentialing for Medicaid & Medicare for new physicians.• Directed, supervised and coordinated staff and activities at all clinic sites to provide quality, cost effective patient care; Provided Administrative oversight of all Practice Operations. • Ensured compliance as required by Joint Commission, Rural Health Clinic Regulations, state and federal regulatory agencies and other regulatory entities.• Compile & analyze reports for each department to denote daily, monthly and yearly billing productivity; as specified and requested from each department head. Show less

• Daily supervision of Coordinators, Accounts Receivable team; Prepares budget for the Accounts Receivable department; Monitor daily reporting and follow up activity from medical centers.• Supervised and guided a staff of three in the accurate posting of payments to client accounts.• Provided reliable and accurate information to internal / external auditors and management that facilitated preparation of year-end financial statements; Consistently increases year end revenues by more than… Show more • Daily supervision of Coordinators, Accounts Receivable team; Prepares budget for the Accounts Receivable department; Monitor daily reporting and follow up activity from medical centers.• Supervised and guided a staff of three in the accurate posting of payments to client accounts.• Provided reliable and accurate information to internal / external auditors and management that facilitated preparation of year-end financial statements; Consistently increases year end revenues by more than 15%. • Train medical staff and non-medical staff on policies and procedures, billing systems, CPT codes and ICD-9; Conducted training for billers to educate them on optimum billing.• Consistently met or exceeded corporate target for outstanding daily account receivables by creating.• Coordinated with sales and distribution departments in the implementation of driver delivery procedures that reduced a major client's unpaid invoices by 82%.• Oversee billing to all third party pay sources, ensuring timeliness and accuracy of all billed charges. Show less

• Responsible for the A/R of the Emergency Department; Oversee processing of Emergency Department charts for accuracy; Secure provider numbers for the doctors to insure prompt payment from provider.• Managed major transformation from paper medical charts to logistical medical records online, providing communications, training and technical support throughout the process.• Increased accounts receivable, reimbursement amounts, and reduced turnaround time through proper documentation and… Show more • Responsible for the A/R of the Emergency Department; Oversee processing of Emergency Department charts for accuracy; Secure provider numbers for the doctors to insure prompt payment from provider.• Managed major transformation from paper medical charts to logistical medical records online, providing communications, training and technical support throughout the process.• Increased accounts receivable, reimbursement amounts, and reduced turnaround time through proper documentation and research of current insurance standards.• Meet with physician's and staff to ensure clinical and administrative policies were followed for compliance and better quality of care and understand their frustrations and concerns to ensure an adequate support system.• Supervised coder/billing clerk to guarantee optimum billing with proper ICD-9, CPT codes, service levels, and procedures; Increased Emergency Department year end revenues by 10% during my first year.• Implemented training sessions for the doctors to further educate them on optimum billing. Show less