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Tracey Willson Email & Phone Number
Customer Care Specialist
at
Accylerate, LLC.
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Care Specialist
Location
San Tan Valley, Arizona, United States
Who is Tracey Willson? Overview
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Quick answer
Tracey Willson is listed as Customer Care Specialist at Accylerate, LLC., based in San Tan Valley, Arizona, United States. AeroLeads shows a matched LinkedIn profile for Tracey Willson.
Tracey Willson previously worked as Customer Support Representative (Open to Opportunities) at Edtech and Client Services Support Specialist at Imagine Learning. Tracey Willson holds High School Diploma, General Studies from Corona Del Sol High School.
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Email format at Accylerate, LLC.
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Accylerate, LLC.
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Profile bio
About Tracey Willson
With over 17 years in the education software sector, I am a customer support specialist recognized for delivering exceptional, customer-focused service. I have extensive experience in multi-channel support, including phone, email, and chat, and am skilled with tools such as Zendesk, Microsoft Dynamics CRM, and basic NetSuite. My strong technical troubleshooting abilities enable me to resolve issues efficiently, ensuring seamless, positive experiences for clients.In my most recent role, I achieved a 95% customer satisfaction rate by prioritizing fast, accurate resolutions. I take pride in conducting thorough root-cause analysis and often leverage digital knowledge bases and troubleshooting guides to resolve issues on the first contact. This approach has reduced escalation rates and allowed me to consistently meet or exceed SLAs. Additionally, I have contributed to improving service efficiency by optimizing processes, which resulted in a 30% increase in response times for more complex cases.I am highly proactive when it comes to learning new products, workflows, and systems. I consistently take the initiative to expand my skill set to stay ahead of industry trends and best practices, ensuring I can support clients with the most up-to-date knowledge.My goal is to bring my customer-first mindset, technical proficiency, and dedication to exceptional support to a new industry. I’m excited about the opportunity to help clients overcome challenges, feel valued, and build long-term relationships that foster loyalty and satisfaction.
Current workplace
Tracey Willson's current company
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4 roles
Tracey Willson work experience
A career timeline built from the work history available for this profile.
Customer Support Representative (Open To Opportunities)
Current
Edtech
Oct 2024 - Present
Client Services Support Specialist
- Resolved Odysseyware and Ignitia student data reporting inquiries within an average of 2 hours, far surpassing the 24-hour target.
- Guided internal and external customer inquiries related to the NCAA approval process.
- Collaborated with cross-functional teams to address complex customer issues.Successfully learned new products and workflows to assist the Product team:
- Resolved 10-20 Tier I tickets daily, identifying root causes, clarifying customer needs, and escalating… Show more
- Resolved 10-20 Tier I tickets daily, identifying root causes, clarifying customer needs, and escalating to Tier II when required.
- Reviewed 10-30 external product-related content submissions for six products and relayed findings to the content team.
Jan 2020 - Oct 2024
Licensing Representative
- Delivered insights using Power BI to analyze customer URL usage, collaborating with the sales team across a 12-state territory to support licensing renewals and retention efforts.
- Created 200+ new user access sites monthly.
- Reviewed and maintained 200+ customer accounts monthly in MS Dynamics CRM, MS GP and Odysseyware Support Tool.
- Processed 250+ monthly new/renewal orders using MS Great Plains.
- Reduced overdue accounts receivable (AR) by 50% for past-due renewals and… Show more
- Reduced overdue accounts receivable (AR) by 50% for past-due renewals and payments.
Oct 2007 - Jan 2020
1 education record
Tracey Willson education
FAQ
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What company does Tracey Willson work for?
Tracey Willson works for Accylerate, LLC..
What is Tracey Willson's role at Accylerate, LLC.?
Tracey Willson is listed as Customer Care Specialist at Accylerate, LLC..
Where is Tracey Willson based?
Tracey Willson is based in San Tan Valley, Arizona, United States while working with Accylerate, LLC..
What companies has Tracey Willson worked for?
Tracey Willson has worked for Accylerate, Llc., Edtech, Imagine Learning, and Odysseyware (Now Imagine Learning).
How can I contact Tracey Willson?
You can use AeroLeads to view verified contact signals for Tracey Willson at Accylerate, LLC., including work email, phone, and LinkedIn data when available.
What schools did Tracey Willson attend?
Tracey Willson holds High School Diploma, General Studies from Corona Del Sol High School.
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