Delivered leadership & change communications to 1,000 employees across 19 UK regional offices. • Supported CEO & Executive team to deliver effective & engaging leadership communications: monthly CEO update (improved readership by 22%; improved understanding of business performance for 94% of employees); Leaders Forum events (improved understanding of company strategy for 94% of managers); strategic announcements, appointments & awards. • Developed & implemented IC plans to deliver… Show more Delivered leadership & change communications to 1,000 employees across 19 UK regional offices. • Supported CEO & Executive team to deliver effective & engaging leadership communications: monthly CEO update (improved readership by 22%; improved understanding of business performance for 94% of employees); Leaders Forum events (improved understanding of company strategy for 94% of managers); strategic announcements, appointments & awards. • Developed & implemented IC plans to deliver strategic change projects. Supported senior managers & HR team to implement new target operating model including office openings, closures & relocations; organisational restructuring, redundancies & TUPE transfers. • Devised & launched Elite Performers Club - improved performance of 55% of salesforce, increased sales by 7% & boosted income by over 13%. • Managed & delivered key company events: introduced new suppliers, improved production processes & reduced costs. Event logistics & video production of annual business conference; Senior Leaders Forums; roadshows; briefings. • Managed UK intranet news site & fortnightly e-newsletter: streamlining processes & implementing editorial best practice to double readership & achieve above average open rates. • Supported Global communications channels & initiatives including Global newsletter, intranet news content & charity initiatives. Show less

Managed operational & change communications to 1,300 employees & partners - multiple countries. • Liaised with leadership team to produce communications to bring business strategy & objectives to life including weekly leadership email, online chat room & ad hoc announcements. • Developed communication plans to support strategic change projects including merger activity, HO relocation & outsourcing of business functions. • Devised communications audit to measure effectiveness of… Show more Managed operational & change communications to 1,300 employees & partners - multiple countries. • Liaised with leadership team to produce communications to bring business strategy & objectives to life including weekly leadership email, online chat room & ad hoc announcements. • Developed communication plans to support strategic change projects including merger activity, HO relocation & outsourcing of business functions. • Devised communications audit to measure effectiveness of comms channels. Feedback used to develop comms strategy for a newly merged firm. • Managed intranet news site: chaired weekly editorial meetings, identified news items & coordinated a rolling communications calendar. Significantly increased page views & dwell times. • Coordinated & delivered all internal comms channels: electronic wallpapers, posters, weekly e-news bulletin, chat rooms, polls, Lunch & Learn events. • Developed communication plans to support IC & engagement campaigns: Charity of the Year; HR wellbeing; Great Place to Work survey; cycle to work; e-learning products; e-payslips launch. Show less

• Launched & managed new customer magazine (print & digital). Generated 200+ sales leads per edition. • Chaired editorial board of senior stakeholders to identify appropriate content & messages. 81% of customers rated quality of writing as excellent/good & 70% agreed articles were relevant to them. • Delivered 3 print magazines & 3 online magazines a year (160K circulation each). 88% of customers rated magazine excellent/good. • Designed & managed customer e-shot campaigns to… Show more • Launched & managed new customer magazine (print & digital). Generated 200+ sales leads per edition. • Chaired editorial board of senior stakeholders to identify appropriate content & messages. 81% of customers rated quality of writing as excellent/good & 70% agreed articles were relevant to them. • Delivered 3 print magazines & 3 online magazines a year (160K circulation each). 88% of customers rated magazine excellent/good. • Designed & managed customer e-shot campaigns to support online publication. Improved format & design delivered above industry average Open & Click Through Rates. • Built & managed relationships with contributors, stakeholders & third party suppliers, to ensure magazine was delivered on schedule & budget. Show less

• Advised strategic change programmes & business areas to deliver effective communication plans to engage employees, foster a high performance culture & drive organisational change. • Managed IC plans for business change projects focusing on improving customer service & new distribution channels. Communications persuaded 78% of Agents that new out-of-hours service would benefit them/customers & helped exceed sign up targets. • Supported HR & Training teams to engage staff in strategic… Show more • Advised strategic change programmes & business areas to deliver effective communication plans to engage employees, foster a high performance culture & drive organisational change. • Managed IC plans for business change projects focusing on improving customer service & new distribution channels. Communications persuaded 78% of Agents that new out-of-hours service would benefit them/customers & helped exceed sign up targets. • Supported HR & Training teams to engage staff in strategic objective of being “a great place to work.” Led & managed communication initiatives including benefits & reward, employee engagement & performance management. SMART Pension achieved 79% take up & saved £500k, 88% of employees supported decision to invest savings in new Wellbeing scheme, 89% understood new bonus scheme, Annual Engagement Survey achieved 92% participation. • Identified & developed appropriate communication messages & channels to reach & motivate target audiences including: staff magazine, intranet, briefings, e-learning, staff cascade, workshops, best practice guides, video, email & conferences/events. • Crisis management to resolve business continuity situations e.g. telephony failure across Regional Service Centres. Coordinated communications swiftly while under pressure to keep employees informed & minimise disruption to the business/customers. Show less

Developed & implemented the IC strategy for the UK (9 locations), Brazil, Korea, Singapore & India. Contributed to Group IC strategy (France). Communicated to 1,000+ UK & 5,500 worldwide employees. • Advised Directors & senior managers on change communications e.g. business restructuring, change of shareholder, introduction of a 40 hour week. • Developed senior manager briefings to improve buy in to business strategy & facilitate effective team-working. 96% rated sessions… Show more Developed & implemented the IC strategy for the UK (9 locations), Brazil, Korea, Singapore & India. Contributed to Group IC strategy (France). Communicated to 1,000+ UK & 5,500 worldwide employees. • Advised Directors & senior managers on change communications e.g. business restructuring, change of shareholder, introduction of a 40 hour week. • Developed senior manager briefings to improve buy in to business strategy & facilitate effective team-working. 96% rated sessions excellent/good & 100% agreed messages were communicated more consistently. • Redesigned monthly employee newsletter ensuring content & messages were clearly aligned with business strategy. Newsletter was voted the most informative communication channel in IC survey. • Launched quarterly Teamtalk bulletins to help senior managers cascade business messages more consistently. 93% of staff agreed it improved their understanding of company objectives. • Developed new channels including site bulletins, interactive structure charts, poster campaigns & social events. 80% of staff agreed new channels improved local & inter-departmental communication. • Developed staff recognition & recruitment schemes to support HR strategy. 30% of recruits sourced via scheme, achieving significant cost savings. • Collaborated with Group HR to coordinate annual Employee Survey. UK region doubled response rate, achieved the greatest increase in employee understanding of Company strategy & most significant improvement in communications over all. • Supported Group IC team (France) to deliver annual managers conference, quarterly employee newsletter, CEO video briefings, roadshows & monthly e-news bulletin. • Managed one direct report & four indirect reports (across multiple sites). Show less

Managed communications to 14,000+ employees across Punch & Spirit Group. • Collaborated with project teams & a strategic integration committee to deliver best practice communication plans for business change projects & acquisitions. • Managed & redesigned CEO complaint process achieving greater efficiency & higher SLA targets. • Enhanced corporate identity through the design & management of key corporate communication materials: Annual & Interim Reports, retailer… Show more Managed communications to 14,000+ employees across Punch & Spirit Group. • Collaborated with project teams & a strategic integration committee to deliver best practice communication plans for business change projects & acquisitions. • Managed & redesigned CEO complaint process achieving greater efficiency & higher SLA targets. • Enhanced corporate identity through the design & management of key corporate communication materials: Annual & Interim Reports, retailer satisfaction survey, retailer newsletter, Retailer Charter & Welcome Packs, copy writing for Company websites & staff intranet. • Monitored & reinforced brand values by reviewing internal & external communication materials to improve quality standards & ensure a consistent corporate style. Show less

Responsible for communicating to 6,000+ UK & 17,000+ overseas staff. • Influenced directors, senior managers & project teams to deliver communication plans which engaged staff in strategy & brand identity of a newly integrated business. 84% of employees understood Company strategy/objectives. • Developed new employee publications to support integration strategy & new brand values. Achieved BACB awards & 86% of employees rated magazine excellent/good. • Designed intranet… Show more Responsible for communicating to 6,000+ UK & 17,000+ overseas staff. • Influenced directors, senior managers & project teams to deliver communication plans which engaged staff in strategy & brand identity of a newly integrated business. 84% of employees understood Company strategy/objectives. • Developed new employee publications to support integration strategy & new brand values. Achieved BACB awards & 86% of employees rated magazine excellent/good. • Designed intranet Breaking News strategy to improve business awareness & staff engagement. 73% of employees rated the service excellent/good. • Created an award-winning Charity of the Year Strategy. Achieved 89% employee participation & raised £750K+. • Designed & implemented an Internal Communications Audit to measure the effectiveness of communication mechanisms, identify communication preferences & drive continuous improvement. • Conducted communication workshops to educate employees about new group structure/audiences, promote value of efficient & cost effective communication & raise awareness of different communication vehicles. 96% of attendees improved their understanding. • Managed strategic business announcements & developed improved cascade mechanisms to ensure consistency of messaging & approach. • Developed new feedback channels to increase effectiveness of two-way communications: focus sessions, strategy involvement workshops & Dial-A-Director. • Managed one direct line report. Show less