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Queensland Motorways is a leading provider in Queensland’s transport infrastructure sector. It manages the go via network, a 70 kilometre integrated network of tolled roads which includes the: Clem Jones Tunnel (CLEM7), Go Between Bridge, Gateway Motorway and Sir Leo Hielscher Bridges; the Gateway Extension and Logan Motorway.In my role as Operations Manager and Franchisee Representative with a major infrastructure provider, I led relationship management, negotiations, and operational… Show more Queensland Motorways is a leading provider in Queensland’s transport infrastructure sector. It manages the go via network, a 70 kilometre integrated network of tolled roads which includes the: Clem Jones Tunnel (CLEM7), Go Between Bridge, Gateway Motorway and Sir Leo Hielscher Bridges; the Gateway Extension and Logan Motorway.In my role as Operations Manager and Franchisee Representative with a major infrastructure provider, I led relationship management, negotiations, and operational strategies that resulted in measurable improvements across a number of business functions. By successfully managing and applying my strong interpersonal skills to successfully manage key stakeholder relationships, such as those with the Department of Transport and Main Roads, I facilitated the organisation’s compliance with regulatory requirements.I successfully represented the organisation in its negotiations with the Queensland Government and the Brisbane City Council on the Road Franchise and Concessionaire Agreements. My negotiation skills and strong inter-personal skills enabled me to represent the organisation’s interests during the negotiation of the sale of the organisation.Through managing all process and operational support functions, KPIs, and compliance and governance requirements with respect to the Road Franchise and Concessionaire Agreements, I drove outstanding operational improvements. My efforts were supported by a detailed strategy for measuring outcomes, monitoring metrics, and reporting. Show less

Vita Group is Australia's largest independent retailer of mobile communications and includes subsidiaries of Next Byte, Fone Zone and One Zero.During my time as Group Operations Manager for a leading telecommunications and electronics retailer, I managed 6 direct reports and 53 other staff members to achieve operations excellence. I generated a plan that involved restructuring, process enhancements, and a process improvement and change management schedule to support the change… Show more Vita Group is Australia's largest independent retailer of mobile communications and includes subsidiaries of Next Byte, Fone Zone and One Zero.During my time as Group Operations Manager for a leading telecommunications and electronics retailer, I managed 6 direct reports and 53 other staff members to achieve operations excellence. I generated a plan that involved restructuring, process enhancements, and a process improvement and change management schedule to support the change initiative.The plan included improving operational support, driving loss prevention whilst maximising recovery, and enhancing complaints and resolution processes. In my reporting responsibilities, I oversaw operational reporting, profit and loss reporting, and the establishment of refined measuring and monitoring tools. Through exemplary procurement and contract management practices and the successful management of SLA agreements, I delivered exceptional outcomes and accelerated revenue expansion. Show less

ANZ is the third largest bank in Australia and specialise in General Banking, Mortgage Lending, International and Investment Banking.During this time I implemented a number of process and operational strategies that were designed to increase operational cost savings for a major Australasian banking group. My work took me to two major Australian cities as well as the New Zealand offices. My responsibilities included managing 8 direct reports, working closely with a team of 75 staff in… Show more ANZ is the third largest bank in Australia and specialise in General Banking, Mortgage Lending, International and Investment Banking.During this time I implemented a number of process and operational strategies that were designed to increase operational cost savings for a major Australasian banking group. My work took me to two major Australian cities as well as the New Zealand offices. My responsibilities included managing 8 direct reports, working closely with a team of 75 staff in the Queensland region to ensure compliance and governance standards were met and a lead in the successful centralisation of the middle office functions.Through my operational expertise and project management skills, I successfully executed skills-based and process-based training programs, process improvement initiatives, and quality assurance efforts. These skills also enabled me to create effective business continuity plans, oversee strict compliance policies, and conduct audits to ensure the organisation’s project methodologies were adhered to. My exceptional interpersonal skills allowed me to manage multiple stakeholder and employee relationships to drive successful outcomes. Show less

Apprise Corporation was founded in 1997 and specialised in on the job training, team building and development of effect training programmes within Call Centres and telemarketing environments. The company expanded to include vision, values and culture training in mid 1998.In this position, I leveraged my management expertise to strengthen the organisation’s operational activities and to assist with key functions such as human resource management and marketing. By drawing on my… Show more Apprise Corporation was founded in 1997 and specialised in on the job training, team building and development of effect training programmes within Call Centres and telemarketing environments. The company expanded to include vision, values and culture training in mid 1998.In this position, I leveraged my management expertise to strengthen the organisation’s operational activities and to assist with key functions such as human resource management and marketing. By drawing on my considerable experience in business development, outstanding interpersonal skills and successfully managing large teams, I optimised expansion opportunities and enhanced staff performance. Show less

Blue Star Office Products was a leading commercial stationery outlet office supply company in New Zealand.As the National Call Centre Manager for a leading office supplies brand, I consolidated my management skills by managing and developing a large call centre team of more than 50 staff. My outstanding performance in this role allowed the team to exceed cost saving targets and customer service standard goals. Through implementing product, skills, and complaints management training, I… Show more Blue Star Office Products was a leading commercial stationery outlet office supply company in New Zealand.As the National Call Centre Manager for a leading office supplies brand, I consolidated my management skills by managing and developing a large call centre team of more than 50 staff. My outstanding performance in this role allowed the team to exceed cost saving targets and customer service standard goals. Through implementing product, skills, and complaints management training, I enforced high standards and strengthened operations.My success in driving outcomes was also based on preparing and implementing a business development strategy that targeted both prospects and existing accounts. Through audits of telesales operations and recommendations for process improvements, I made a significant contribution to operational excellence. Show less

New Zealand’s leading Courier CompanyThese roles with a national courier organisation involved sales, marketing, and management functions. My multifaceted position led to the successful implementation of a telesales department for the organisation, which played a critical role in business development and revenue growth for the organisation. Through the training and development programs I implemented and the operational standards I enforced, the team was able to make a valuable… Show more New Zealand’s leading Courier CompanyThese roles with a national courier organisation involved sales, marketing, and management functions. My multifaceted position led to the successful implementation of a telesales department for the organisation, which played a critical role in business development and revenue growth for the organisation. Through the training and development programs I implemented and the operational standards I enforced, the team was able to make a valuable contribution to the organisation’s expansion. Show less

Thomas Cook New Zealand Group was one of the world’s leading leisure/Corporate travel groups.In my role as business development manager for a major retail travel chain, I generated effective plans for growing the organisation’s customer base and executed highly successful business development strategies. My efforts led to significant improvements in customer retention as well as measurable gains in market share.

Westpac New Zealand Limited - A locally incorporated subsidiary of Westpac Banking Corporation. Westpac New Zealand Limited comprises consumer, business and institutional banking operations in New Zealand.In this role, I had the opportunity to further develop my business acumen and competencies in building customer relationships. By implementing detailed plans for engaging prospects, measuring KPIs, and responding effectively to performance metrics, I optimised the organisation’s… Show more Westpac New Zealand Limited - A locally incorporated subsidiary of Westpac Banking Corporation. Westpac New Zealand Limited comprises consumer, business and institutional banking operations in New Zealand.In this role, I had the opportunity to further develop my business acumen and competencies in building customer relationships. By implementing detailed plans for engaging prospects, measuring KPIs, and responding effectively to performance metrics, I optimised the organisation’s ability to guide customers through the sales cycle and supported revenue growth. Show less