Tracey Applegate Futran Email & Phone Number

Tulsa, Oklahoma, United States

- Supervise team of 5 surplus lines coordinators- Ensure all state regulations & internal compliance requirements met on surplus lines placements

Tulsa, Oklahoma, United States

- Coordinate with Servicing Teams regarding the preparation, reporting, and all other aspects of Surplus Lines filings-Verify all incoming filing paperwork, as well as the invoicing of premium, surplus lines taxes, and fees comply with state requirements-Guarantee that proper tax payments & reports are submitted on time and in accordance with state guidelines- Submit and reconcile monthly, quarterly, and semi-annual Surplus Lines tax & fee payments according to state requirements-Complete state mandated and/or internal audits upon request-Primary surplus lines filer for Alliant Property Insurance Program (APIP), the largest property placement in the world. -APIP has nearly 9,000 members with a total insurable value (TIV) of $450 billion- Ensure all Risk Purchasing Group (RPG) premium is filed & reported, in addition to RPG registration renewals-Train new and current team members

Greater San Diego Area

- Assist with all aspects of agency and staff insurance licensing, as well as surplus lines requirements- Coordinate with applicants, state agencies, and carriers to ensure timely license and appointment acquisitions along with renewals, while maintaining compliance with all applicable regulations - Sustain the organization's compliance with Departments of Insurance in all 50 states plus US Territories regarding acquisitions, asset purchases, and office locations- Manage office Locations by reporting offices opening, moving, and closing to DOIs within required time frame. Report acquisitions and asset purchases to applicable agencies- Track and renew 3,000+ Individual Producer/Agent Licenses- Monitor Continuing Education status via NIPR, Sircon, and PCRM- Follow up with staff to have Continuing Education completed prior to license expiration - Submit and reconcile monthly, quarterly, and semi-annual Surplus Lines filings according to appropriate Surplus Lines Association requirements- Provide Surplus Lines Coordinators documentation required to submit filings- Follow up with Servicing Team when filing documentation is incomplete and/or contains errors- Reconcile Company Credit Card monthly. Contact vendors regarding unclaimed charges- Troubleshoot miscellaneous concerns regarding license statuses - Respond to all department general e-mail inquiries including miscellaneous time sensitive requests from producers, carriers, and states twice daily- Contribute toward process improvement projects, such as automating the Continuing Education reminders, streamlining pre-licensing process, creating e-mail template/SOP for general processes

Greater San Diego Area

-Maintain a working knowledge of Federal, State, and Institutional policies governing Title IV student aid programs -Evaluate student requests, identify issues, and determine appropriate means for resolution -Work closely with other student facing and non-student facing staff including admissions, student accounts, student finance, and registrar. -One of three employees permitted to retain position prior to obtaining BA degree-Point of contact for "trouble" aka easily escalated students. Successful in de-escalating >90% of all conflicts without management intervention

Greater San Diego Area

-Train and mentor new employees-Answer on average 100 inbound calls daily -Handle diverse student population -Assess needs and attempt conflict resolution -Effectively communicate with multiple departments to ensure student needs are met -Trained in multiple departments including Academics, Finance, Military, and Registrar -Strictly adhere to all Family Educational Rights and Privacy Act (FERPA) regulations in order to protect the privacy of student information -Successfully developed and implemented program to increase team productivity-Member of Student Services Committee which successfully argued for the restructure of department, changing title from Student Services Coordinator to Readiness Advisor & allowing team to have additional permissions when assisting students via inbound call

Bachelor Of Arts (B.A.), Sociology And Organizational Management, 3.88

Activities and Societies: Alpha Sigma LambdaMade Dean's List in 2014, 2015, and 2016.

Bachelor Of Arts (B.A.), Communication, General

Transferred to Ashford University January 2014.