Tracey Artigue Email and Phone Number

Led Customer Experience & Services Strategy teams focused on post-merger integration, unifying the customer experience & aligning approaches across disparate teams.

Chief provides a platform for cross-industry idea sharing and networking, specifically designed to drive more women into positions of power and support their continued success. Learn more at www.chief.com.

Led service strategy, offering management, customer experience, and enablement teams supporting Global Delivery, Customer Success, Employer Services leaders. Evaluated service model, offerings, and organizational alignment for partnership and acquisition targets.

Improved service operations in early stage-to-midsize technology companies by optimizing sales support processes, developing customer insights & designing actionable executive reporting.

Delivered strategic initiatives and special projects for executive leadership including Americas strategic account management program, strategic planning support, leadership development program, and redefined company-wide performance review process/career paths.

Managed operations for workforce management business unit, which included custom development services, support/maintenance and account management functions. Led account management best practices across vertical organization to improve client management, operational & financial efficiency, as well as increase client reference-ability.Prior to this, managed workforce management business unit which also included consulting services for Grocery/Retail customer portfolio, leading to significant contribution margin increase.

Managed Petroleum/Convenience Store/Grocery consulting practice and revised operations to support financial goals by driving successful implementations and overall process improvements. Successfully managed turnaround of at-risk program for key client, restoring financials and customer satisfaction.

Led consulting practice in 8-state territory, averaging 20% year over year overall growth, maintaining margin targets with engagements ranging from $100k-$1M. Led Sales Consulting team to support annual software/maintenance/education sales. Managed 100% annual growth of staff to 50-person team of practices managers, technical sales and implementation consultants. Recognized for performance as #1 District, Company MVP, Regional MVP, and 100% Club 1998-2001.Managed opportunity development, needs assessment, solution definition, proposals/negotiation, talent acquisition and reductions in force, quality delivery, budgeting, invoicing/receivables, compensation/rewards, performance reviews and team training/development.Technical strengths include relational data warehouse design, dimensional modeling, business intelligence systems, MSTR, SQL, analytics/reporting design and best practices.

Drove technical sales cycles to support data visualization software sales efforts with prospective customers. DCI Conference speaker on Data Visualization for OLAP.

Managed project teams to deliver custom systems in the Cellular, Utilities, Billing, Commercial Airlines and Marketing industries. Employed structured methodology to deliver full project life cycle implementations. Experienced in all phases from planning/requirements definition to development and testing to deployment/training/support.