Tracey Bodoano Email & Phone Number

Woking, England, United Kingdom

Fleet, England, United Kingdom

• Managed a team of Client Response Coordinators, fostering a positive and collaborative team environment.
• Provided expert guidance and coaching to team members, helping them develop their skills and knowledge.
• Ensured clients received prompt, accurate, and efficient support across all channels (phone, email, live chat).
• Proactively identified and addressed client needs, exceeding expectations and building strong relationships.
• Managed client accounts, providing guidance on using CV-Library's platform and services effectively.
• Monitored and analysed key performance indicators (KPIs) to identify areas for improvement and implement effective strategies.

Guildford, England, United Kingdom

• Improved service delivery and cross-functional collaboration by establishing and maintaining strong working relationships with internal and external partners, resulting in a 15% increase in customer satisfaction and a.
• Led commercial strategy and achieved revenue growth through digital efforts, alongside the Marketing Director and Business Development Team, with a 15% increase in retail customer base.
• Fostered a culture of exceptional coaching and customer understanding, resulting in a 4.2 rating on Trust Pilot and a 15% increase in customer satisfaction, as measured by customer feedback surveys.
• Designed and implemented quarterly training programs for service staff, resulting in increased technical proficiency and an 18% increase in job satisfaction, based on employee engagement surveys.
• Streamlined operations and increased efficiency by implementing new processes and procedures, resulting in a 20% reduction in turnaround time for key processes and a 15% increase in overall productivity.

Guildford, England, United Kingdom

• Demonstrated strong leadership during peak Covid testing.
• Effectively managed up to 50 serious customer complaints per day.
• Created and embedded Standard Operating Procedures (SOPs) for new labs and clinics.
• Sustained continuous improvement by managing customer interface management systems across telephone communication, email marketing, live chat services, and social media.
• Implemented and developed customer service training processes.
• Assumed ownership over team and managed workflow to exceed quality service KPIs by 10%.

Guildford, England, United Kingdom

• Built strong relationships with a team of 20 administrative staff, creating a positive and productive work environment.
• Resulted in improved productivity and efficiency, with 95% of all reports being submitted within 24 hours of the service level agreement (SLA).
• Established and maintained strong partnerships with internal and external stakeholders, improving collaboration and resource sharing.
• Effectively communicated policy changes and business priorities to the admin team, streamlining tasks and increasing efficiency by 20%. Success was measured through the reduction in time taken to report results.

Guildford, England, United Kingdom

• Successfully optimised scheduling and usage of junior section's pitches by efficiently managing pitch booking diary and spreadsheets, resulting in increased utilisation and reduction in idle pitch time.
• Improved communication with all relevant stakeholders by effectively prioritising fixtures and clearly communicating schedules.

• Increased online sales profits by 18% in the first year, from £1 million to £1.18 million through strategic digital marketing.
• Implemented new sales platforms including Amazon and eBay to expand business scope, leading to 30% increase in Christmas sales.
• Created email marketing campaigns for enhanced customer engagement.
• Produced and presented online sales reports to demonstrate annual growth and to highlight products requiring different sales strategy.
• Created dynamic AdWords campaigns with targeted ROI of 300% each year.
• Introduced affiliate marketing campaigns, increasing new visitor traffic by 20%.

• Successfully managed and executed multiple affiliate marketing and online customer acquisition projects, resulting in 25% increase in customer acquisition and 20% increase in revenue.
• Led various search engine optimization and pay-per-click campaigns, achieving average search engine ranking of at least top 5 for targeted keywords and 10% increase in website traffic.
• Developed and implemented project plans and budgets to ensure successful execution evaluated through ongoing monitoring of KPIs.

London, United Kingdom

• Established and executed robust CRM program for this multi-million-pound business, resulting in improved customer engagement and 10% increase in customer retention.
• Increased customer spending through multiple channels, managing a budget of £1 million and achieving 15% increase in revenue.
• Developed strong relationships with key stakeholders across the business, improving cross-functional collaboration and driving business growth.
• Led successful launch of new loyalty scheme, resulting in 15% growth in customer base.
• Improved website performance by increasing visitors and click-through rate by 10% within first 3 months of launching website.
• Utilised re-designed customer magazine as targeted revenue-generating tool, resulting in 5% increase in sales revenue.