Tracey Claspell Email & Phone Number

Myrtle Beach, Sc, Us

Winter Haven, Florida, United States

Answer client calls with a positive professional attitude ensuring all service inquiries and needs are resolved quickly.Monthly invoicing, banking, billing reconciliation including new services, payment plans, petty cash and collections.Building client relations with actions and attention to detailed special requests creating trust while ensuring loyalty.

Anahiem, Ca.

 Conduct fact-finding interviews noting all answers, actions, and decisions including file updating in electronic databases. Adhere to strict remote work schedule policy, Daily Production Tally requirements in a fast paced timed setting.Provide prompt courteous customer service responding to claimants inquiries for Unemployment Insurance benefits. Participate in remote work groups on adobe platforms, zoom, meetings and conference calls for additional training. Independently review, investigate and determine claim eligibility to authorize and issue UI benefit payments to eligible claimants. Identify potential fraud by documenting facts, findings and submitting detailed notes to fraud department manager. Perform accurate claim processing activities in accordance with laws, regulations, policies and precedent decisions.

Fullerton, Ca.

Manage heavy call volume, message cue and emails to schedule appointments in a timely professional manner. Maintain and coordinate database tracking for client meetings, inspections, contractors and vendors.Support marketing with listing preparations including properties being leased, rented and for sale.Collect, sort, distribute and prepare all mail correspondence, faxes, shipping logs and office supplies.

Orange, Ca.

Calendar scheduling for HR and 8 bargaining units on strict confidential sensitive disciplinary issues.HR hotline, expense processing, grievance tracking, ad-hoc projects, travel plans, scanning, faxing and filing.Handled high volume of calls and email inquiries while referring and resolving employee and visitor requests.Extensive use of MS Office Suite: Calendar, Excel, Word, Power Point, PeopleSoft, Resource Scheduler-SnapScan.

Santa Ana, California, United States

RADV target audit focused on deadline driven documentation and project managing of data base inventory. Cross referenced databases pertaining to high standard target company requirements for government audit projects.Tracked and maintained document requests utilizing extensive Excel database administration. Extensive daily use of MS Office Suite: Calendar, Excel, Word, Power Point, Outlook and Project Management tools.

Lake Forest

Polished professional executing confidential administrative support to the president and executive associates.Planned and coordinated calendars, conference calls, meetings and travel schedules for executives.Handled travel arrangements, expense reports, meeting logistics, luncheons, dinners and events.

Lake Forest

Increased point of service collections by 26% resulting in additional revenue of $2.6 million annually.Implemented eligibility protocols and standardized work-flow processes reducing claim denials by 93%.Primary liaison for imaging centers improving the patient dispute resolution process from 72 to 24 hours.