Director, Quality Initiatives
Cumberland, Maryland, United States
• Established a quality improvement program and ongoing support for the Home Health Department• Utilized evidence-based orders and care plan content, combined with performance improvement science, to guide clients in enhancing their performance and achieving desired results:• Sepsis-related outcomes include a 123% increase in order set usage compliance, a 16% cost reduction, a 28% decrease in sepsis readmission rates• Led the Artifact physician electronic query system implementation, boosting query response rate by 54% and reducing average response time by 78%• Led the implementation of the Rothman Index predictive analytics tool, reducing sepsis readmission rate by 37%• Coordinated interdisciplinary teams, achieving a 16.5% reduction in hospital-wide readmissions and a 5.5% reduction in hospital-wide mortality• Guided organizational decisions for healthcare improvements, reducing high-utilizer costs from $1.9M to $400K over five years and cutting healthcare costs by $1.3M over two years by identifying areas for resource reallocation• Consulted for performance improvement teams, utilizing PDSA and DMAIC processes to enhance patient outcomes. This contributed to the organization achieving regional Baldrige Award recognition, reaching Mastery Level in 2019 and Excellence Level in 2020• Conducted data extraction and analysis; presented findings to executive management guiding organizational decisions relevant to facility success and in accordance with strategic plan• Developed a standardized audit process to monitor key process-related metrics. Assisted in creating action plans to address improvement opportunities, analyzed performance trends, and reported findings to senior leadership• Promoted from Sr. Performance Improvement Data Analyst to Director of Quality Initiatives in 2014
