Tracey Drexel Email & Phone Number

Maitland, Fl

Currently direct the efficient operations of multiple end-to-end fulfillment teams.Interactively manage, mentor and direct a staff of 9 direct department managers and 150+ indirect reports that are collectively responsible for meeting aggressive client targets and forecasted company financials.Directly responsible for sustaining production and quality expectations to achieve monthly business goals and expected quality service levels.Create and manage department metrics and monitor productivity per employee.Resolve complex and sensitive loan operations and customer servicing issues.Interact and collaborate with sales team regularly to identify missed opportunities and focus on increasing customer satisfaction, turn times and overall sales volume.Spearheaded both internal and external projects to advance the development, communication, and implementation of effective growth strategies and processes.Practice Performance Management to develop strong leaders and staff.Strategically work with all levels within the organization while managing daily processes and exceeding expectations.

Maitland, Fl

Successfully managed the productive operations of forensic Underwriting, Processing and Quality Control departments of company’s highest revenue earning and loan review volume client.Routinely conducted client management meetings to discuss productivity, quality control, workflow efficiency and the client’s overall needs and objectives.Managed to client expectations, including managed delivery of completed reviews, according to the defined schedule outlined in our contractual Scope of Work.Monitored daily production vs. budget requirements in order to meet company established labor contribution percentage and profitability targets.

Maitland, Fl

Successfully managed productive operations of multiple projects which consisted of Contract Conventional Underwriting and Post Closing Quality Control.Managed to client expectations, including meeting company financials.Monitored daily production vs. budget requirements in order to meet company established labor contribution percentage and profitability targets.

Maitland, Fl

Managed numerous Team Leads performing in depth forensic underwriting reviews of closed mortgage loan files for compliance with applicable State and Federal laws and adherence to specific lender guidelines with an emphasis on buy-back/put-back possibilities.Managed delivery of completed reviews, according to the defined schedule outlined in our contractual Scope of Work.Performed forensic underwriting reviews of closed mortgage loan files identifying potential fraud and/or misrepresentation on the part of all interested parties to the transaction.

Orlando, Florida Area

Managed Underwriting staff of 20.Reported to the VP of Production and responsible for producing over 500 loans and $100 million volume monthly.Approved ALT-A, DU, LP, & Niche product loans with a credit approval authority of $750,000 per loan in addition to having layered risk exception authority.Provided consistent feedback to the VP of Sales and Sales Managers to assist in meeting production goals.

Orlando, Florida Area

Approved ALTA-A, DU, LP, & Niche product loans.Reviewed and cleared title and appraisal.Reviewed credit, income documents, assets etc.Cleared approval conditions.Direct contact with Brokers and processors.Constant communication with Sales Department and facilitated off-site training.Data entry for DU, LP, Assetwise, & Clout.

Orlando, Florida Area

Approved DU, LP, and ALTA-A product loansReviewed and cleared title and appraisalCleared all conditionsData Entry for Flex, Data Trac, Customer Service to inside and outside sales teams