Tracey Graham Email & Phone Number

Leominster, Massachusetts, United States

Responsible for providing administrative, professional, and supervisory work in the area of Adult Services, including:Supervising and participating in the interviewing, hiring, and training of Adult Services Department staff;Developing and implementing policies and procedures in to expand services during and post-COVID-19 pandemic in collaboration with Administration;Expanding services, databases, and print materials to increase library accessibility among Spanish- and Portuguese-speaking residents

Millbury, Massachusetts, United States

I collaborated with the Director, Clerk, Library Trustees, and Town department heads to set long- and short-term staffing, budgetary, and programming goals; developed library policies and procedures; and developed a reopening plan after the library was shuttered due to COVID-19. I served as Acting Director during the first months of the pandemic, continuing to run online programming and assisting patrons while the library was closed to staff and the public. As a Librarian, I developed and maintained the Children’s and Teen collections, making a point to expand collections to include diverse and underrepresented voices. I regularly led public events and engaged in school outreach, working with students, teachers, and school librarians to identify their needs and interests. My proudest achievement was partnering with students of the National Honor Society to create a reading partnership program for elementary and middle school students--those in high school earned volunteer hours while younger students could improve their reading fluency; my best memories are of holding storytimes for Kindergarteners of the Elmwood School.

Newton, Massachusetts, United States

Served as a Reference Librarian and support to Accessible Services Librarian; providing information and service through face-to-face interactions, phone calls, email, and Home Delivery arrangements. Member of the Tech, Reader's Advisory, and Staff Development Teams to provide trainings and develop procedures for staff. Assisted Program and Communications Supervisor with coordination of events run by library departments/outside organizations, publicity of events/community outreach, organization of library event calendar (LibCal), and creating training manual of Program and Communications Office workflow/cyclical activities.

Waltham, Massachusetts

Office of Undergraduate and Graduate ServicesResearched retention and transfer rates of Latino students at two- and four-year colleges/universities. Partnered with Special Asst. to the President to develop proposal for university Deans and business leaders to create programs to improve Latino enrollment/graduation rates at four-year institutions.Developed high-touch concierge service for incoming/relocating MBA students; created multiple communications (e-newsletters, online handbook, social media) to disseminate information.Coordinated Orientation schedule & programming, alumni events, & graduation events for faculty, staff, and out-going students.Collected and analyzed MBA program feedback from graduating students. Liaison between Admissions, Registrar's Office, Center for Int'l Students & Scholars, Dean's Office, and faculty to organize activities, materials, technology for academic and social programs, and to ensure students were enrolled/prepared for academic year.Contacted international students prior to visits to US Consulates/Embassies to aid in preparation of visa interviews.Partnered with Asst. Dean of Graduate Student & Academic Services to edit the Graduate Student Handbook, Graduate Catalog, and programmatic material, organize campus transportation, and assess allocated budget.Managed the "Conversation Partners" acculturation/English language program for int'l students: revised materials, marketed the program, recruited volunteers and matched participants. Streamlined online intake process to facilitate sign-up, matching, and managing partnerships.Advised undergraduate students with course selection and registration; provide counseling for students who faced struggles (academic or otherwise) in their degree programs. Assessed foreign institutions' academic courses for acceptable credits to be applied to Bentley majors/minors. Updated Degree Works online tool for advisers and students to monitor progress toward academic degree completion.

Waltham, Massachusetts

Graduated with distinction, May 2015.Engaged in team-based projects to determine best practices in domestic and international business situations.Undertook field-based collaborations at host-sites around the world to analyze company strategies in complex financial settings.Participated in domestic and international travel for global project experience: start-up cultures and city-planning in Austin and San Antonio, Texas (October 2014); recovering from financial crisis in Athens and Alexandroupolis, Greece (January 2015); consulting for entrepreneurs in Johannesburg, South Africa (March 2015). Met with business executives and community leaders. Developed strategies for identifying new markets, undertaking product line expansion, addressing/balancing concerns of multiple stakeholders.

Newton, Ma

Facilitated undergraduate classes, group work, and student projects in courses "Latin American History from Colonialism to the Present," "American Civilizations: The Black Experience in the Atlantic World," and "African American History."Designed syllabi, quizzes and exams, final class projects. Maintained and updated course webpages on Moodle course management system for efficient delivery of class materials.Advised students through one-on-one office hours; advised on independent study for inclusion in a bi-annual, college-wide symposium to showcase student work.Conferred with staff to develop and share best teaching practices and ensure positive educational experiences for students.

Newton, Ma

Member of the Public Programs Committee: collaborating with museum board and staff to increase program attendance, broaden thematic offerings.Assisted in organizing the institution's archive: analyzing, describing, and processing documents from the 19th and 20th centuries.Collaborated with museum staff, independent researchers, and exhibit designer to update an exhibit on the Underground Railroad, slavery and abolition in Massachusetts. Helped to formulate the exhibit's major theoretical questions.Conducted internet and archival research on Northern businesses and Southern slavery during the 1700s.Public lecturer on African American history in Newton.Researched and led walking tours in West Newton.

Boston, Ma

Member of a five-person research team.Helped to develop and execute a strategy to investigate the potential for fraud, waste, and abuse of Department of Homeland Security (DHS) funds.Interviewed heads of private businesses and DHS officialsAnalyzed DHS business contracts, written materials on staff training procedures, and records on retention rates of agency staff membersCoauthored a published report of findings suggesting improvements for DHS's special arrangements with government contractors; gave oral presentation of findings to agency officials

Washington D.C. Metro Area

Intern for Representative Bill Delahunt, Chairman of the Foreign Affairs Subcommittee on International Organizations, Human Rights, and Oversight.Reviewed and monitored government-funded Spanish-language programming to Cuba (TV/Radio Marti) for bias.Translated newspaper articles (Spanish to English).Performed outreach to other congressional offices.Assisted in the research, organization, and logistical coordination of hearings of the subcommittee on human rights issues in Vietnam, Syria, and Cuba.Edited language on congressional resolutions.Attended conferences and meetings on U.S. foreign policy; wrote reports and took minutes of proceedings for staff members and the Congressman.

Master Of Business Administration (M.B.A.)

Ph.D., History: Latin America And The Caribbean

Dissertation, "Jamaican Migration to Cuba, 1912-1940"

Ma, History: Latin America And The Caribbean

Ba, Latin American Studies (History)

Activities and Societies: Freshmen Crew Team, Choral SingingMinored in Anthropology. Studied abroad in La Paz, Bolivia, through Duke.

High School

Activities and Societies: Columns Editor of The Vanguard newspaper "The Knight-Lights" a capella singing group Tennis Team, Independent.