Tracey Fergus Email & Phone Number

Hackney

School Governor

Team Leader for Haringey Works employment support service.- Provide leadership and support to 6 Specialist Employment Advisors (Youth, Substance Misuse, Autism and Learning Disabilities, Apprenticeships and Construction), 2 Employment Navigators (Broad Water Farm & Northumberland Park) and Business Admin- Responsible for the Haringey Employment Providers Forum, a forum which creates partnership working amongst employment support services and VCS services across Haringey. Providing opportunities information sharing, professional development, and effective joint up working- Created new ways of working, improving and refining systems and processes - Report writing of targets, trends and outcomes to Head of Service on a monthly, quarterly and annual basis- Ensure that targets are met and service quality standards are maintained- Developed strong partnerships with key stakeholders, including local employers, education providers and other agencies- Monitor individual Advisor performance and provide regular feedback- Ensure that clients receive an excellent standard of advice and support throughout their journey into employment- Contributed to the Targeted Operational Model of the new Temporary Recruitment service- Broker service level agreements with internal and external services/providers for the purpose of partnership working for specialist team- Responsible for the recruitment of team members from drafting job descriptions to onboarding - Creating partnerships with external partners, more recently with Public Health for the Substance Misuse Employment Officer role- Created and negotiated outreach locations for the Hub and Spoke Model - Responsible for the office move of 25 members of staff from one hub location to our main hub- Negotiated with contractor for completion of office refurbishment- Securing funding and picking and ordering new furniture for refurbished office

- Instrumental in moving a frontline Employment Support Service to an online service in the pandemic- Introducing new ways of working - Created a Hub and Spoke model, which required Employment advisors to be located across the community within libraries, community centres, children centre and GP practices- Introduced a new client management system, created a step-by-step user manual on the new client management system - Caseload management with 14 Employment Advisors carrying out audits on computerised files - Inducted new members of staff- Created new systems that the service will be using in the new ways of working

Haringey

completed three secondments whilst in this role as - 1. Economic Development, 2. Project Manager (CYPS) and 3. Apprenticeship Coordinator - Delegating and supervising team of Employment Support Officers in the absence of the Delivery Team Manager as and when required- Offer access to engage residents and support them in overcoming their barriers to employment- Managing caseload of local residents and arrange regular meetings to review and progress action plans- Deliver contracted sustained employment outcomes as directed by Delivery Team Manager - Make appropriate referrals to other services in overcoming clients barriers to employment- Initiate and sustain relationships with employers to support clients’ job search- Deliver ongoing in-work/retention support to clients, and employers- To work/lead specific priority area – Youth unemployment and apprenticeships, Ex-offenders, Immigrants and Employer engagement

Haringey

Worked alongside the Head of Service at the time in a part time secondment. - Managing projects in relation to economic development- Scoring Employment Service bid applications in conjunction with London Council - Creating Service Level Agreements for new families’ service delivered by Serco- Facilitating and creating action plans for the Haringey Employment and Recruitment Partnership Board Meetings- Facilitating partnership meetings in conjunction with Tottenham Hotspur Football Club in relation to new stadium build

Haringey

Project Manager (1 year secondment covering maternity leave)- Supporting Assistant Director of Looked After Care Service to complete transformation programme objectives- Updating Highlight report- Developing a project plan and tracking actions - Unblocking issues and raising risk with Assistant Director- Gathering reporting information from LAC service, Finance and performance team to update project plan and created analyses reports- Achievements : reduced overspend by 1.4m in the year I was project manager.

Haringey

- Project management: launching of new innovated service- Designing procedure of work and internal documents- Developing new systems of recording information- Leading on community engagement events - Negotiating and strategically selecting outreach venues- Managing caseload of families with complex support needs- Presentation to external organisation to secure support and referrals- On board of new strategic board of establishing links between worklessness and homelessness- Recommending improvements for new internal database- Designing and delivering training programmes for employability skills

Haringey

- Advocating on behalf of service users- Ensuring access to employment and training services- Developing skills for independent living and successful tenancy sustainment- Welfare benefits advice and budgeting skills- Liaise with the London Borough of Haringey around issues such as:o Reduction of rent arrearso Resolving conflicts between neighbourso Work closely and share appropriate information with various departments e.g. Social Services, youth offending team, education welfare officers, HAGA- Ensure policies and procedures are adhered to including; confidentiality, child protection, data protection, equal opportunities policy ensuring all my clients receive the same service regardless of ethnic background, gender, sexuality, disability, learning difficulties or religion- Plan and organise own work load and administrative systems including keeping service user files up to date, computer system files and programmes- Meeting key performance targets including Support Plans, Risk Assessments, contact time and service user involvement- Promoting the service of Harts throughout the community Producing Harts newsletters

Haringey

Acting Business Manager, (6 months covering Managers extended sick leave)- Managing a team of seven personal advisors- Supporting advisers find solutions to their caseloads- Ensuring the team achieved employment start targets - Strategic leadership and direction Personal Adviser- Construct in-depth one to one consultations in order to ascertain job seekers’ individual needs, where developmental action plans are constructed for progressive action towards sustainable employment- Delivering Career development workshops, which help the job seeker to develop long-term career plans and identify barriers to employment. The training involves coaching life skills and basic skills- Consistently over achieving job start targets and maintaining high quality score for file content and developmental action plans- Creating effective solutions to hard and soft barriers, finding cost effective solutions and recording and monitoring outcomes- Managing Personal Job Accounts funding provided by the government to assist and support job seekers

London, United Kingdom

- Developing business links within the local community, in order to sell display-advertising space within the local newspapers- Creating Marketing features/ campaigns in order to attract new business- Reaching sales targets consistently- Designing and creating innovated display adverts as marketing tools to attract new accounts- Business to business sales- Responsible for collection of money owed by businesses for any adverts taken

Master’S Degree, Urban Regeneration

Bachelor’S Degree, Marketing With Business Studies