Tracey Gerdeman Email & Phone Number

Byron Center, MI, US

Caledonia, MI, US

Interact regularly with executive team and individual department heads to ensure that company’s operational priorities are aligned with total company direction. Continually investigate and introduce process improvement measures and present suggestions to Chairman of the Board for consideration. Participate in vendor negotiations to ensure product relevance.

Burlington, MA, US

Supervised duties of 40 technicians handling more than 500,000 lines, ensuring that client needs are met while budgetary constraints are maintained. Improved and implemented processes and procedures and rewrote corresponding documentation. Coordinated with directors and vice presidents on a daily basis to ensure teams worked in tandem. Shared vast.

Monitored and motivated repair department team to meet objectives set by senior management. Communicated with clients escalated to management level, at times becoming primary contact. Established acceptable standards for ticket volume and ticket prioritization. Wrote and implemented procedures for organizing, controlling, and assessing troubles in queues..

Maintained the highest level of customer service for over 200 major accounts and over 80 retail sales locations. Sold and educated customers of paging/cellular equipment, coverage, cost, and features. Provided sales support, problem solving and programming of equipment for Major Account Representatives and Outside Sales Representatives. Actively took on.