Tracey Glynn Email and Phone Number

Customer Education: Spearheaded seven high-visibility customer education events requiring coordination among multiple customers and internal agencies. Developed new program of multi-level educational materials designed to train the participants to use the product, to train others to use the product, and to elicit business questions around product features.Performance Metrics: Created system for tracking team performance metrics including a spreadsheet to capture data, charts to display it, and detailed documentation for repeat-ability.Process Documentation, Project Scheduling: Capturing and improving business processes through data collection, decomposition, and analysis.

Responsible for estimating, selling, managing and closing small-to-medium residential and light commercial construction projects cradle-to-grave.Elicited requirements from new customers, measured job sites, refined requirements, and documented requirements with detailed project price estimates and drawings.MBARI Research Vessel Head-to-Shower Remodel. Efficiently managed entire project lifecycle; delivered on time and 10% under budget; delivered documentation, closed the punch list in under two weeks, and obtained immediate full payment.

As owner’s representative, managed projects ranging from conversion of a dormitory common room into a sleeping room, to a pathway lighting upgrade, to a multi-million dollar major interior remodel.For each major project, procured light fixtures, door hardware and signage; coordinated with architect and general contractor to incorporation them into the project schedule.Researched and procured highly specialized project elements, e.g. dance flooring, gymnasium flooring, indoor climbing wall.Assisted with various permitting issues, especially county Building Permits, and Water District water credit research and analysis.

Managed spa and fitness operations and staff; retail purchasing for boutique. Managed Junior Summer Program.