Tracey Henig Email & Phone Number

Easton, Pa

Ward is built on one principle, be the most responsive and reliable shipping and logistics partner you have ever used. Ward Transport and Logistics delivers Obsessive Customer Service in the form of Less than Truckload (LTL), Logistics (3PL) and Brokerage Services. Ward serves 186 million people in 25 states, Canada, Puerto Rico and Guam. I joined Ward to remotely lead an existing Inside Logistics Solution Manager Team located in Altoona PA and grow the team at the Allentown Service Center located in Easton, PA. In 2019 the sales team goal was set grow the business 20% in 5 years. Actions planned were expanding the LTL customer base and growing sales in vertical markets of warehousing, brokerage, expedited and dedicated services.

Bath, Pa

Unishippers is a 3rd Party Logistics business which features great rates and covers all commercial shipping needs from UPS small package to ocean freight bookings. For 30+ years Unishippers has been the trusted shipping advisor for over 75,000 shipping customers and partners with carriers like UPS, YRC Freight, Estes, Saia, and UPS Freight providing significant savings on over 6.5 million shipments annually. Given most small and medium businesses do not possess shipping as a core competency, Unishippers niche is to provide the ease of navigating the shipping world and providing support processes while delivering large business discounted carrier rates.As of Dec 2018, our Inside Sales team was 12 strong. Our team has contributed $3M+ to new revenue in 2018 in freight and small parcel sales and will end the year in close to 600 new customer acquisitions. We were successful in driving new customer acquisition in order to drive top line revenue and profitability and we contributed 30% growth over two years. Transource Inc, a Unishippers Company, has been in business for over 25 years. Unishippers locations are independently owned and operated.

Primary responsibility is hiring, building and executing a start-up inside sales program to deliver direct sales and institute lead generation initiatives to support field sales and improve the customer experience across medical, surgical and service businesses. As of Sep 2015, less than 3 years since inception, we have grown a talented group of 15 sales professionals who manage the service contract renewal business which represented $170,000K retaining and growing revenue while improving the customer experience. We were focused this year in approaching the Critical Access Hospital market to drive sales revenue growth in the surgical business. In April 2016, Olympus announced it's decision to change the sales strategy and eliminate the Inside Sales team so I am currently seeking my next Inside Sales leadership or field sales career..

Center Valley, Pa

Responsibilities to drive revenue in pharmaceutical, laboratory and electronic materials chemicals through an inside sales channel. Also, responsible for enabling revenue and customer experience through Customer Service, Technical Service and Lab Chemical Disposal sales and service.

Design and build an Inside Sales Team to support the revenue growth of the Medical Systems Group. Acting headquarters liaison to Customer Service and Marketing/Product Management to formulate product offers for the Olympus America's Customer Service Team.

My responsibilities included hiring, training and leading the growth of the inside sales team. In my short tenure at Cortera Inc I worked closely with business development and marketing to support direction of the business to target markets. Also, my responsibilities included idea sharing and innovation for product market acceptance including pricing and packaging of Cortera's solutions.

Led a multifunctional team of 11 Telecoverage Sales Reps in strategic customer channels, with $230 million in annual revenue. Delivered 2% YOY growth on at risk revenue (2% loss was anticipated) in 2008 and contributed $3 million of new business in 2009. • Foster teaming across teams with like industries to share best practices as well as creative ideas that benefit customers contributing $300K of revenue in 2009• Grew team member sales and customer leadership skills through monthly one-on-ones, weekly forecasting, brainstorming and sales coaching.• Created professional action plans and internships for development of skills and leadership of direct reports, resulting in the average advancement of 33% of Strategic Customer Telecoverage team members annually throughout the company. • Assumed direct accountability for new and existing customer relationships, order-to-cash satisfaction, and growth.• Established roles, responsibilities, targets, and compensation plans for Telecoverage team members. Provided ongoing feedback and recognition through ranking reports, team events, and individual coaching sessions. This resulted in 73% of employees achieving primary revenue expectations and exceeding customer satisfaction metrics.• Consistently achieved world class (above 85) employee satisfaction results by building a collaborative culture where team members could leverage each others’ experiences and freely communicate ideas and feedback with senior and cross-functional leaders.• Instituted a process around customer touch points to drive our Customer Satisfaction Index which included thank you notes and touch points of inspection from leaders to increase Strategic Customer Satisfaction 3 points in 2009.

Mba, Mgmt, Supply Chain

Bs, Business Admin

Activities and Societies: Volleyball, golf