Tracey Forrest Email & Phone Number

Calgary, Alberta, Canada

Spearheading the development of learning manuals, training procedures, and standard operating procedures' for innovative new training software platform. My responsibilities are to ensure growing operations are efficient and to optimize platform functionality. Creating effective policies for training materials, collaborating on the incorporation of generative AI tools into the platform, and integrating learner data predictive. Pioneering customer-centric frameworks for seamless user interaction and independence. Leading data privacy for GDPR and PIPEDA compliance. Empowering learners globally with innovative digital learning solutions.

Calgary, Alberta, Canada

As the Director of Partnerships & Operations, I will be playing a crucial role in establishing and managing strategic partnerships, as well as overseeing day-to-day operations within the province.

Calgary, Alberta

Negotiated 45 agreements with institutions and business organizations, totaling up to $750K in just 2 years, while revitalizing the curriculum licensing process. Established a Curriculum Request Retrieval process, reducing the Request turnaround time from two weeks to 48 hours, resulting in the resolution of over 100 successful Requests in the first two months. This led to a 30% increase in curriculum sales opportunities.

Calgary, Alberta, Canada

Established and managed the ILM office and partnership, overseeing curriculum for 19 trades'. Generated $4MM revenue through nationwide agreements in collaboration with NAIT. Resolved 7,500 copyright image issues and updated 120+ curriculum modules. Co-founded the ILM Governance Committee, providing oversight for learning and development strategy and financial decisions. Collaborated with Government, industry partners and stakeholders to ensure compliance with Alberta standards, resulting in high-quality education delivery. Actively engaged in the education community, building strategic partnerships.

Calgary, Alberta, Canada

Managed and transformed a corporate learning delivery business into a highly profitable, innovative online learning platform. Led a team that delivered cutting-edge curriculum to 8,000+ students employed by 30+ corporate clients, and generated $6MM in revenue. Coordinated Innovative Learning Development & Leadership Projects, including:• Competency Based Education (CBE) Project - Developed a framework to convert the online learning into a broader CBE experience.• Learning Management System Migration Project - Migrated learners and curriculum to a new SaaS platform.• HTML 5 Conversion Project - Converted SCORM modules to an HTML 5 format while updating the curriculum content.• Tutorial Support System Development Project – Created - Created a customer service real-time technical and tutorial response program for learners.• Knowledge Transfer Platform Development Project - Managed an experience transfer project, capturing and converting field experiences to digital content.• Blended Learning Development Project - Produced a blended learning environment for an international.

Calgary, Alberta

Collaborated to implement corporate clients in the CMS and trained internal support teams as well as conducted 80+ training sessions for corporate clients and learners. Achievements include consolidating 22 separate databases for 6,500 students from 40 corporate clients and high schools. Managed various projects resulting in $4MM capital expenditure and increased revenue by updating curriculum to SCORM and HTML in 8 months. Successfully led a series of Information Technology Leadership/Change Agent Projects to streamline operations, improve the user experience and increase revenue. These projects include: • Database Merge Project – Amalgamated 22 databases into a single repository. • SCORM Conversion Project - Updated text-based curriculum to SCORM. • CMS and Accounting Export Project - Linked SAIT's accounting system to the CMS.

Calgary, Alberta

As a Project Coordinator, my responsibilities included developing project plans for energy load shedding initiatives, managing team budgets and schedules for energy use reduction projects, and collaborating with municipalities and utility companies to secure funding for our corporate clients. In this role, I was also tasked with preparing legal contracts and serving as a liaison between government agencies and clients to ensure smooth project implementation. Through these efforts, I was able to successfully support outcomes for Trackflow solutions, achieving optimal results for our clients while managing resources effectively.

Calgary, Alberta

Co-founded and co-managed a startup metal manufacturing company and a beverage distribution business. My responsibilities included payroll, accounts payable and receivable, recruiting, training and managing new staff.

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