Tracey Joy Email & Phone Number

United States

• Work with the Customer Services Team for local manufacturer in the packaged foods industry. • Organize supporting documentation used to clear deductions in a timely manner.• Maintain data integrity while researching in vendor portals for deduction backup support.• Utilize SAP ERP to communicate and document data.• Communicate directly with vendors.• Collaborate with internal corporate partners to identify and resolve issues quickly and in a fashion that builds relationships.• Actively investigate root causes to resolve account issues with top accounts to achieve bottom line savings and promote trust.

Detroit, Michigan, United States

● Oversee and manage a personal development company providing eLearning courses and coaching for individuals and/or groups via workshops.● Provide goal-setting training for a small franchise group of five restaurant managers to assist in developing new managers meeting their business objectives.● Collaborate with co-owner by Zoom meetings to set priorities and schedule follow up. We utilize Microsoft 365 products in cloud storage to ensure transparency.

Great Lakes District

● Gathered information to identify market trends that would allow me to adjust the business operations. For example, develop product management strategies to maximize sales. ● My district grew comparison sales 9% over the two years before the pandemic hit.● Geographic area included MN-MI-OH-NY-PA (included 4 $1M+ locations).● Responsible for 90+ associates (Sixteen were direct reports).● Excelled in mentoring that resulted in developing six district managers.● Analyzed historical data to forecast sales and labor goals for store/district cost centers.● Assessed audit reports to deliver focused training to grow team member effectiveness and ensure compliance with objectives. Consistently top three scoring districts.● Utilized inventory reports to reconcile paper vs physical shrink resulting in 65% reduction in three years.● Employed heavy doses of listening to probing questions to consistently achieve financial budget goals for sixteen cost centers in five states. Top three district in comparison sales 2017-2019. ● Successfully executed over fifteen retail store operation openings where I was the go between with different internal stakeholders and external vendors.● Originated and designed virtual store visits for The Walking Company. These were facilitated with Zoom starting in 2017.● Engaged with corporate partners to problem solve new initiatives such as sales programs, new equipment, new product rollouts, and new commission structures.

Agile Practitioner Certificate, Certified Scrum Master

Mba