Tracey Ratcliffe (Formerly Gleason) Email & Phone Number

Colorado Springs, Colorado, United States

Overview: - Manage relationship with Econolite partners and end-users. . Provide timely response to requests. . Manage issues related to products or relationship.Project Management - Creating proposals and quotations. - Project Set Up documents, EAC creation and revisions, tracking purchase orders and invoices. - liaison between customers, Systems Support, Finance and Legal. - Forecast project cost, GM, etc. . details on project financials, status and highlights.Customer computer equipment specifications, procurement and tracking.Coordinating installations and support.Management of support agreements . Create quotations. . Manage purchase orders and invoicing. . Track revenue. . Report monthly sales dashboard to executives.Excellent written and verbal communications.Process improvement. Customer relations.Work closely with Systems Support, Engineers, Sales, Finance, Legal, and Management.

Supplier management - Manage relationship between Sun partner/vendors . create purchase orders . escalate issues related to products or relationship . liaison between vendors and end usersCustomer support - Tracking purchase orders and invoices - Wiki updates of data - liaison between customers and financeMergers and acquisitions - Researched and collected data on companies - Created data presentation for managementManage and coordinate internal programs - Executive briefing package creation . Create executive briefing package . reports project status, highlights and issues - Report monthly dashboard to executives . details on project financials, status and highlightsCapital equipment ordering and trackingManage internal email aliasesManaged and reported headcount data

Customer Service. Creation and Management of store schedule. Partner Development Specialist. Supervision of work shifts. Responsible for financial accounting. Supervision of staff. Barista

Managed and Coordinated internal programsCreated automated Head count Reporting and reconciliation processCreated and implemented Project Review processPresentation creationCreated, tracked and reported on employee surveysCommunications coordinator for managementCreated Monthly reportsHead count Reporting and reconciliationGoaling and CoverageMeeting/Conference Call Coordination

Supported Vice President, Sales and Systems Engineering DirectorsCalendar ManagementTravel arrangementsMeeting CoordinationExecutive Briefing PackagesReporting (goaling, coverage, head count, financial, etc.)Goaling and CoverageCreated global customer databaseManual Financial tracking of goal attainment Misc. Administrative and Project functions

Supported Sales and Systems Engineering DirectorsCalendar ManagementTravel arrangementsMeeting CoordinationExecutive Briefing PackagesReporting (goaling, coverage, head count, financial, etc.)Goaling and CoverageMisc. Administrative and Project functions