Built and led customer-centered design organizations, enabling cross-functional teams to perform and scale. Coached teams on discovery processes and collaboration. Shaped product vision and strategy.***Industries – Fintech | Manufacturing | Executive Search | B2B | B2B2CStages – Early-stage | 0-1 | Product-Market Fit | Startup | Growth phase***Responsibilities• Built a shared understanding of "why" around customer needs and business objectives.• Assessed and elevated client team design maturity to improve team impact, alignment, and performance.• Coached cross-functional teams in effective collaborative working practices.• Established craft standards and processes for design and discovery practices.• Visualized complex systems and customer problems to facilitate alignment.• Partnered with cross-functional leadership to develop strategy and clarify opportunities. • Recruited, onboarded, and mentored staff.***

Led design on a collaborative, cross-functional team to research, design, and implement an MVP blueprinting product to plan and optimize safe, efficient, high-quality vehicle production.Completed UX research, design, delivery, and testing in 7 months, 36% faster than planned, using the additional time to develop Search, Versioning, and Workflow Management features.MVP product enabled the Blueprinting team to document 400 tasks in 12 months, allowing the Manufacturing team to exceed their vehicle delivery goal by 400% in 2023.***

Integrated lender data into the mobile agent referral experience to enable the Realtor/Rocket Mortgage partnership and open opportunities for partnerships with additional lenders.Improved speed and efficiency of design files and design system components with auto-layout, coached the broader design team in Figma best practices.***

Coached cross-functional teams in effective collaboration and customer-centered product development during 3-year organizational transition from Series B to IPO.Designed a marketplace tool for brokers that, combined with team growth, facilitated a 200% increase in private market transaction volume from $1B to $3B in just over 1 year.Defined an outcomes-based strategic vision for a 0-1 product in 3 weeks, providing the team with immediate, medium, and long-term approaches to deliver customer value.***

Partnered with the Corporate Fleet senior leadership to document customer journeys and business processes, identifying tactical opportunities to implement tech-enabled solutions.Designed and tested a drone flight request application to ensure compliance with FAA and Apple Security requirements and reduce the number of drone-related false alarms Security received.***

Designed valuable, human-centered products and services for 14+ clients. Partnered with Product and Engineering counterparts to discover customer opportunities and deliver holistic, high-quality experiences.***Industries – Fintech | Education | Infrastructure | Real Estate | Energy | B2B | B2C | B2B2CStages – Early-stage | 0-1 | Product-Market Fit | Startup | Growth | Enterprise | Scale***Responsibilities• Led user research and discovery to increase product alignment and decision-making speed.• Drove alignment by visualizing user journeys, user needs, and impact on the product ecosystem.• Conceptualized and executed UX and UI for products and services.• Partnered with cross-functional team members to increase solution effectiveness and reduce risk. • Prototyped and usability-tested products and features.• Facilitated design sprints, brainstorming, and collaborative working sessions in person and remotely.***

Designed, prototyped, tested, and produced 5+ patient and provider tools in 17 languages for a major clinical trial, contributing to a 23% increase in revenue in 4 years and $2.8 billion total in annual sales.Facilitated human-centered user research and collaborative working sessions to drive informed decision-making for clients in healthcare, health tech, and patient services.***

Collaborated with cross-functional teams and external vendors to develop 8 nationwide textbook series on time, budget, and brand, and according to federal and state specifications.Developed workflow procedures and templates to simplify the design process and decrease the time from project kickoff to print.Directed outside vendors to ensure all products met brand standards and consistency. ***

Designed and produced collateral and educational materials for various clients, including reports, conference signage, brochures, web banners, and an environmental branding system for a major hotel.***Clients – Central Office of Design | USENIX | RipBang Studios | Investment Horizons Inc.Industries – IT Services | Event Planning |Financial Consulting | Architecture | Environmental Conservation ***Responsibilities• Designed and produced a variety of branded print materials and systems.• Produced bid packages for proposals.• Scanned, edited, and archived photography.• Oversaw production and quality control***

Designed an accessibility-compliant signage and wayfinding system for a 2 million square foot corporate headquarters. Prepared specifications for the production and installation of signage.***