As a Business Manager at Insulated Systems Ltd, I lead the company's efforts to introduce eco-friendly polyurethane insulation solutions to businesses across Zambia and its neighboring countries. With 6.5+ years of experience in this role, I oversee the overall business strategy and operations, and hold the responsibility of driving the company's goal to establish itself as a front-runner in sustainable and innovative insulation solutions. I have a strong focus on manufacturing, service, and construction industries, where I leverage my expertise in business development, process improvements, branding, marketing, and client success initiatives to deliver revenue growth and market penetration.I have a proven track record of leading cross-functional teams and executing business growth strategies for SMEs in various sectors, including telecommunications, financial services, banking, online retail, and hospitality. I have successfully managed multiple projects at both start-up and established levels, with a strong focus on B2B and B2C client relations. I'm a strategic leader and trusted advisor who builds and empowers diverse teams to expand product portfolios, optimize customer experiences, identify new revenue channels, and capitalize on new market opportunities. I'm passionate about creating value for my clients and stakeholders, and promoting confidence and long-term business relationships.