Creating a positive customer experience and a better NPS. Understanding of customer expectations and perceptions, demonstrating skillful relationship building, effective communication and knowing how to handle difficult situations. Excellent oral and written communication, etiquette, body language and listening. Providing a customer experience that exceeds the customer’s expectations. Having an agency customer service strategy is as essential as having a plan for marketing and sales.

Essenza is a full service Day Spa well known for our customized airbrush tanning, unique service menu and our exceptional customer service. Our company is based on the belief that our customers' needs are of the utmost importance. We are committed to meeting and exceeding those needs. As a result, a high percentage of our business is from repeat customers and referrals. Services include:Custom Airbrush TanningAirbrush Make-up ApplicationCosmetic Teeth WhiteningFacialMassageInch Loss, Detoxifying or Hydrating Body WrapsHerbal Body ScrubWaxingSwarovski Crystal tatoo's We would welcome the opportunity to earn your trust and deliver you the best service in the industry.