32 years of skills, experience, and knowledge has manufactured an outstanding business growth consultancy service, delivered to multiple businesses across the South East. Businesses frequently share their growth aspirations, along with associated costs to achieve their Company vision, to discover and secure grant funding / loans / investment to financially support their growth trajectory.Passionately contributing towards the growth of a Company or an individual has permitted the effective design, implementation and execution of various business development strategies, across business services, manufacturing and the construction sector to...• successfully launch new products / services• boldly enter new markets with an existing or new product / service• significantly improve a customer’s journey• increase the quality or quantity of customer service / reviews• vastly improve customer retention• increase sales and profit• generate reoccurring revenueWith total commitment to deliver a first-class service, establish great internal and external working relationships, seek and secure every opportunity to add value, collaborate, be memorable, identify and implement solutions, the First Impressions Business Growth Consultancy is always conveyed with fun and communicated with a smile. An immense and diverse network empowers Tracey to meet her client’s needs beyond the business growth services personally delivered. Connecting individuals and businesses for mutual benefit is the most satisfying element of the business growth consultancy role.With government priorities and funding primarily focussed on low carbon, energy efficient, waste reducing solutions, encouraging increased productivity, revenue and profits for SME’s, particularly for the manufacturing and construction sector, Tracey forecasts an abundance of fun, memorable consultancy delivered with a smile 😊

Tracey provides a safe environment within her home for care leavers to achieve academically, gain employment and learn independent living skills, as a “Supported Lodgings Accommodator” since 1999. Tracey creates an environment conducive to learning and to intensively provide for each care leavers physiological, safety, belongingness, esteem, cognitive and aesthetic needs, to achieve self-actualisation and a strong grounding for transcendence beyond her provision. This has been in addition to full time, part time and self-employed roles.

Oxford Innovation Services delivered the GrowthAccelerator government-backed programme, to support SME's to grow in the South of England. As part of the spending review, the Business Innovation and Skills department decided to wind down the service, leaving now a gap in support to high growth SMEs in the country. Oxford Innovation has the expertise and networks to provide business coaching, advice on access to finance and turning innovation into a commercial product or service.As a Business Growth Manager, Tracey helped businesses achieve their growth aspirations, by offering access to coaching, financial, innovation and business development experts. Tracey's role was to ensure businesses with true growth potential in Kent & Sussex, benefitted from the government-backed programme to deliver bespoke solutions to support a company to reach its full growth potential.The government-backed programme was a partnership between private enterprise and government and aimed to build a community of ambitious, like-minded entrepreneurs and high growth businesses that would drive growth for mutual benefit and for the wider economy.Specific activities included:• Understanding the growth needs of a company• Agreeing their participation in the government-backed programme if they could demonstrate true growth potential• Co-developing a work package with each business to overcome key growth barriers• Selecting and introducing the most appropriate expert coach to deliver each work package• Monitoring service delivery and ensuring it is of the highest quality• Enabling clients to maximise the benefits the government-backed programme offered• Ensuring connectivity for businesses - introducing additional relevant expertise where required• Identifying progression activity to continue the company’s growth trajectory

GrowthAccelerator helps companies with growth potential, to achieve their ambitions. Helping businesses to expand by offering access to coaching, financial, innovation and business development experts. GrowthAccelerator is a partnership between private enterprise and government and aims to build a community of ambitious, like-minded entrepreneurs and high growth businesses which will drive growth for mutual benefit and for the wider economy.Tracey's role was to ensure businesses with true growth potential in Kent and Sussex, benefit from GrowthAccelerator to deliver bespoke solutions to support a company to reach its full growth potential.Specific activities include:• Understanding the growth needs of a company• Agreeing their participation in GrowthAccelerator if they can demonstrate true growth potential• Co-developing a work package with businesses to overcome key growth barriers• Selecting and introducing the most appropriate expert coach to deliver each work package• Monitoring service delivery and ensuring it is of the highest quality• Enabling clients to maximise the benefits GrowthAccelerator offers• Ensuring connectivity for businesses - introducing additional relevant expertise where required• Identifying progression activity to continue the company’s growth trajectory

University Technical Colleges (UTCs) are government funded schools with a STEM focus. They provide a unique and relevant approach to education to address the changing needs of students and employers in the 21st Centuary. Established by companies and universities in areas of high demand for talent, UTCs provide sought after technical qualifications to provide students with skills valued by employers.Tracey• Devised and implement marketing plans to support student recruitment• Developed promotional material• Planned, organised and executed student recruitment events• Managed admissions activities and liaison with the Local Authority secondary admissions team• Managed the UTC's outreach activities with employer sponsors and the UTC's web presence – including the main website, Facebook and Twitter feeds• Developed links with employers to facilitate placements, mentor support and apprenticeship opportunities• Planned and organised the UTC's participation in local and national events• Created editorials and student case studies for local and national media, trade magazines and sponsor newsletters, maximizing every PR opportunity• Liaised with parents, employers and other stakeholders• Responsible for accounts and budgets associated with the role• Involved in decision-making processes as an active member of the executive team• Managed the quality of the UTC's internal and external communications and marketing • Identified good quality UTC industrial links• Managed the availability and integration of employer led student projectsConcurrently fulfilled the following additional roles in the first academic yearOffice Manager, managing 4 administration staff and 2 University of Greenwich marketing internsHead of Admissions, co-ordinating the data input and logistics to enrol 550 students in 12 monthsEducational Trips Officer, organising 33 local and national industry related trips, completed risk assessments and shared outcomes via all UTC media platforms

Tracey was responsible for Event Management and Logistics for a 6 week Summer Institute teacher training schedule at Canterbury Christchurch University and Warwick University, with two key priorities.Community Engagement- To forge relationships with partners, seek and secure funding, mentor participants, establish a steering group and manage meetings and outcomes of the group.Stakeholder Engagement- To develop and maintain relationships with schools, tutors, participants and external partners.

Tracey created and introduced a new PRINCE2 self delivery concept to all UK colleges, via face to face presentations, as a solution to meet their contractual obligations to support the unemployed and those at risk of redundancy.Tracey marketed each College as a new PRINCE2 training provider to rise the College profile to extend its to reach key stakeholders, key business introducers and employers.Tracey co-ordinated Train the Trainer Workshops and produced Case Studies to demonstrate the College success, to generate a consitent pipeline of PRINCE2 candidates.

The Enterprise Network is a unique network of almost 600 organisations throughout the European Union (EU) and beyond. It is dedicated to helping small and medium sized enterprises (SME's) to make the most of the Business opportunities in the EU.Launched in early 2008, the Network forms an important part of the EU's Competitiveness and Innovation Programme (CIP) which will run until 2013 and aims to encourage the growth and competitiveness of European firms.The Network is represented in over 40 countries. The organisations involved as Network partners are typically those who already have much experience in providing business and/or innovation support. They include chambers of commerce, regional development agencies, technology centres, innovation consultancies and other business support agencies.Tracey assisted SME's to find suitable business partners and tender opportunities. Tracey promoted seminars, workshops and trade events to develop the research and innovation capacities of SME's by helping to create links with Universities in the South and South East.

Successfully managed all project resources and budget relating to the delivery of various Employability contracts. The 2011/12 ESF Skills Support for Redundancy and Skills Support for the Unemployed, Future Jobs Fund and Offender Learning & Skills Service (OLASS).

Gaining, developing and building profitable relationships for the Bank, providing world class customer service to a portfolio of 180 clients with t/o up to £3m, being responsible for a portfolio valued at £4m, lending over £2m with credit balances of £2m.Tracey was responsible for the completion and analysis of credit applications using personal recommendations and a Strengths, Weaknesses, Opportunities & Threats matrix (SWOT)Succesful business development was achieved via prospecting, cold calling, networking, existing client base referrals, establishing, maintaining and developing internal and external Key Business Introducers (KBI's).Tracey provided solutions, overcome objections and influenced clients to sell a range of products and services. Remaining fully compliant at all times regarding Financial Services Authority regulatory requirements.Tracey assisted clients to fulfil their aspirations but having the honesty and confidence to help them re consider when not.Tracey fulfilled voluntary Champion roles including Recruitment, Employee Opinion Survey, and Jigsaw Team Leader, which included the preparation of a campaign launch, learning and sharing product knowledge, using coaching ladders to drive positive behaviours, challeng results and monitor sales.Tracey actively participated in driving income through the formulation and implementation of a team target and plan. Sharing best practices and coaching other team members. Being commercial- Risk/RewardIn 2005, Tracey received a nomination as a Local Business Manager "role model", for supporting a business customer to diversify when existing trade was dwindling. Tracey was rewarded with a day in London to create a 10 second television advertisement to demonstrate the customer’s journey