Svp, Director Of Commercial, Small Business And Consumer Product Management
CurrentWorked closely with C-level executives to set product strategy and roadmap for the Bank’s $13B deposit portfolio. • Drove innovation and delivered treasury/cash management solutions, achieving 143% analysis fee revenue growth over four years from $4.9 MM in 2018 to $11.9 MM in 2022.• Led a team of one product director and 8 product managers with end-to-end responsibility for all commercial, small business and consumer deposit products and payments, receipts and liquidity solutions (including ACH, Wire, Integrated Payables, Insured Deposits, Positive Pay, RDC, Online Escrow, Online Banking, etc.)• Launched new and enhanced treasury solutions to support the bank’s strategic goals of digital transformation, revenue growth, and a seamless customer experience.• Managed Treasury Solutions’ agile framework including tracking pod forecasts to budget, working with scrum teams to drive toward ideal gearing ratios and establishing and tracking Objectives & Key Results.• Led a task force that resulted in annualized $6.8 MM reduced expense and $1.2 MM additional revenue through paper suppression, product rationalization, reduction in fee waivers and billing automation.• Managed the product migration of Gold Coast Bank and Berkshire Bank into Investors and the migration of Investors into Citizens including product mapping, pricing strategy and client communication, with minimal client attrition.