Tracey Mulherin Email & Phone Number

Atlantic City, NJ, US

Nokesville, VA, US

Security POAMS, Windows Administration, QA and Regression Testing.

• Coordinate and manage delivery of multiple system releases, hardware, software and network appliances change requests for Mission Scheduling and Notifications System (MSNS) project for Federal Air Marshals (FAMS) at.
• Conducted Change Management audit creating documentation used in aiding prime contractor Dev Technologies toward CMMI 3 status.
• Composed PowerPoint presentation, MS Visio flow chart, and other job aids, with accompanying documentation, for change request training on bi-annual basis, which increased team members’ proficiency.
• Created recognition for excellence certificate program rewarding team members for excellence in change request submission based on specific criteria.
• Created and deployed master image for the developer’s laptops.
• Earned Practitioner level badge in IBM Design Thinking to formulate creative solutions.

Reston, VA, US

• Managed and maintained Windows server production environment of physical and virtual servers amounting to 100+ servers, as well as developer’s network consisting of 50+ virtual servers, for Mission Scheduling and.
• Maintained and performed troubleshooting for multi-regional network, contributing to maintenance of 9999 level for desired up time of 24x7, 365 days for DHS, resulting in superior amount of uptime.
• Provided access to scheduling program for Headquarters along with accessibility to applications via cell phone by flying FAMS, due to installing and maintaining complex in-house GOTS software packages and websites.

• Supported network for Atlantic City Board of Education, consisting of 12 schools and 1 administration building. Managed active directory, group policy, WSUS server, WatchGuard firewall, Web filtering with 8e6 software.
• Locked down students’ laptops, using Microsoft Group Policy, prohibiting potential changes to assigned laptops.
• Set up filters for email preventing inappropriate content.
• Facilitated VTC sessions for training and presentations in student’s classrooms.
• Devised and implemented backup tape strategy for school district’s network and retained tapes off site, safeguarding information in case of disaster recovery.
• Installed and configured Cisco Catalyst switches providing additional ports for new laptops in schools, where needed.

• Maintained servers and desktops for Atlantic City Casino Hotel keeping critical systems operational and available.
• Technical support, troubleshooting, and maintaining equipment for 500 keeping up time to a maximum.
• Administered Active Directory ensuring servers were accessible and end users could log in to accomplish their various job duties.
• Managed various Cisco devices ensuring network connectivity at optimal levels.