Tracey (Zimmerman) Cesen

Tracey (Zimmerman) Cesen Email and Phone Number

Get the most out of ServiceNow // Founder & CEO at Forever Human.ai // Transform your business processes leveraging AI + CX // Enhance productivity, efficiency, customer and employee experience @ Forever Human.ai
Tracey (Zimmerman) Cesen's Location
Greater Pittsburgh Region, United States, United States
About Tracey (Zimmerman) Cesen

Are you struggling to unlock the full value of your ServiceNow investment?You're not alone. Many companies, like yours, face challenges in:❌ Creating a clear roadmap for implementation and expansion.❌ Translating platform features into tangible business benefits.❌ Managing the complexities of change and ensuring user adoption.That's where Forever Human AI comes in.We are a team of experienced ServiceNow professionals who understand the platform inside and out. We've helped numerous companies, just like yours, transform using technology and achieve their desired outcomes.How We Can Help You:✅ Strategic Planning: We work with you to develop a customized roadmap that aligns your ServiceNow initiatives with your business goals.✅ Expert Implementation: Our team seamlessly implements ServiceNow solutions, ensuring optimal configuration and integration.✅ Change Management: We prepare your team for change, providing comprehensive training and communication to ensure smooth adoption.✅ Ongoing Support: Our managed services offering provides continuous support, proactive testing, and regular updates, maximizing your platform's value over time.Are You Ready to Get Started?If you're ready to take your ServiceNow experience to the next level, let's talk.Schedule a free consultation through the link in my ‘Featured’ section or send me aDM. There's no obligation, and I'd be happy to answer any questions you have and explore how we can help you succeed with ServiceNow.

Tracey (Zimmerman) Cesen's Current Company Details
Forever Human.ai

Forever Human.Ai

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Get the most out of ServiceNow // Founder & CEO at Forever Human.ai // Transform your business processes leveraging AI + CX // Enhance productivity, efficiency, customer and employee experience
Tracey (Zimmerman) Cesen Work Experience Details
  • Forever Human.Ai
    Founder & Ceo
    Forever Human.Ai Apr 2024 - Present
    Pittsburgh, Pa, Us
    People enter the ServiceNow ecosystem hoping for real, measurable results that will make a difference for their businesses. I have learned a few things in 20+ years of transforming business using digital tools. And the most important is this - ultimately, it is human effort - and without the right frameworks, culture and team, the transformation will not occur that you were looking for when you engaged with ServiceNow. Forever Human.ai is my new venture, and is the place to come if you want the impact of digital, but you want to do it in a human led way. A way that makes your customer’s lives better. A way that creates new opportunities for your talent, instead of scaring them that their jobs will be automated away. A way that recognizes that change is hard, and takes more effort that we sometimes think - but at the end, it is the way we make the world a better place.Interested in talking more about a project, or just trading notes about this new digital frontier we are all settling together? Contact us, and let’s meet IRL if we can - or at least over a coffee on Zoom. I want to get to know you better and see if there’s a way my team and I can help you make a difference.
  • Level Agency
    Board Member
    Level Agency Oct 2022 - Present
    Pittsburgh, Pa, Us
  • Heeter
    Board Member
    Heeter Aug 2022 - Present
    Canonsburg, Pa, Us
    Heeter is the service leader among single-source providers of complex print, direct mail, fulfillment and digital marketing to the casino, healthcare, pharmaceutical, retail and education industries.
  • Robots And Pencils
    President & Ceo
    Robots And Pencils Sep 2020 - Mar 2024
    Chagrin Falls , Ohio, Us
    Robots and Pencils is an award-winning, mobile-first strategy, design and development firm known for its top-ranking consumer apps, transformative enterprise solutions and game-changing education platforms. Since our inception in 2009, we have created more than 300 apps and 50+ bots and Slack integrations used by over 77 million people worldwide and by 9,000+ enterprise employees, helping to grow new lines of business, capture and delight customers and deliver operational efficiency. In 2014, we were named the 34th fastest growing technology company in North America by Deloitte.
  • Robots And Pencils
    President
    Robots And Pencils Jul 2015 - Sep 2020
    Chagrin Falls , Ohio, Us
  • Hu-Manity.Co
    Advisory Board Member
    Hu-Manity.Co Jun 2018 - Dec 2020
    Princeton, Nj , New Jersey, Us
    Provide innovative advice and strategic guidance to advance the mission of Hu-manity.co: creating new decentralized human rights on blockchains.About Hu-manity.coHu-manity.co is the world’s first and only organization developing human rights and corollary sovereign laws in a decentralized manner on blockchains. The company has headquarters in New Jersey, USA and operates in multiple countries. The leadership team includes over two dozen senior executives from Fortune 500 companies, academic scholars, and senior policy advisors from North America, Europe, Australia and Africa. The vision of Hu-manity.co is a world where the next generation of human rights and policies emerge from a balance of centralized power and decentralized technologically empowered communities. The mission is to create the 31st human right in a decentralized manner as an example for other organizations and visionaries to follow.
  • Edmc
    Vice President Of Student Lifecycle Management & Marketing Operations
    Edmc Jul 2014 - Jul 2015
    Pittsburgh, Pa, Us
    In this position, I was responsible for driving the marketing technology and marketing operations infrastructure design agenda to deliver scalable, strategic solutions across EDMC's four major educational systems, The Art Institutes, South University, Argosy University and Brown Mackie College. Systems include inquiry management, marketing data mart, marketing analytics, CRM and related technologies.Additionally, I was responsible to establish a strategic framework for life-cycle customer engagement, developing life-cycle tools & strategies, defining and implementing key metrics for tracking success of life-cycle management across education systems (e.g., persistence, conversion, admissions funnel, referral rates, etc.). As part of this, working to map key student segments for each education system, decision journeys, and key trigger points using analytic methods and propensity models. My team worked with education systems to co-design and implement tests to test impact of interventions. My team served as advisors to each education systems on the development of a life-cycle roadmap by key segments, and implemented frameworks for continuous measurement and iteration.
  • Edmc
    Vice President Of Student Experience & Innovation
    Edmc Oct 2013 - Jul 2014
    Pittsburgh, Pa, Us
    Responsible for driving meaningful innovation by leveraging consumer and employer insights coupled with market research and trends. Identify opportunities to better serve EDMC’s current market across four major educational systems to drive student satisfaction and outcomes. Responsible for end-to-end product/project management of web site initiatives and applications for EDMC across the student lifecycle, including user experience and design, requirements development/analysis, development, implementation, measurement of impact and continued improvement. Seek to create new business opportunities and direction. Lead implementation, monitoring and iteration of pilots and programs. Responsible for smooth transition of ownership of successful programs to long-term product managers. Drive improved student outcomes, as measured by retention, satisfactory academic progress, graduation, career placement. Responsible for student/customer acquisition and retention and P/L of new programs or products.
  • Edmc
    Vice President Of Student Experience
    Edmc Dec 2012 - Oct 2013
    Pittsburgh, Pa, Us
    Responsible for driving meaningful innovation by leveraging consumer and employer insights coupled with market research and trends. Identify opportunities to better serve Argosy and EDMC-OHE’s current market to drive student satisfaction and outcomes. Seek to create new business opportunities and direction. Lead implementation, monitoring and iteration of pilots and programs. Responsible for smooth transition of ownership of successful programs to long-term product managers. Drive improved student outcomes, as measured by retention, satisfactory academic progress, graduation, career placement. Responsible for student/customer acquisition and retention and P/L of new programs or products.
  • Edmc
    Director Of Web Strategies And Operations
    Edmc Jul 2008 - Dec 2012
    Pittsburgh, Pa, Us
    Responsible for end-to-end management of web site initiatives and applications for EDMC online brands - The Art Institute of Pittsburgh - Online Division, South University and Argosy University Online Programs. Lead strategy, business requirements & project management, architecture, application/site development, planning & scheduling, web site performance to business objectives, quality assurance and on-going maintenance. Provide vision, leadership, and management to the web strategies team consisting of a visual creative team, copy writers, web producers, developers, a community manager, a content manager, a web analyst and business analysts in a high growth business environment.
  • Various
    Consultant
    Various Mar 2006 - Jul 2008
    Partnered with various clients across multiple sectors to design, document and implement software solutions for various organizations. Served as a consultant, providing recommendations on technical and web best practices.
  • Bank Of America
    Applications Developer Analyst
    Bank Of America Jan 2003 - Jul 2005
    Charlotte, Nc, Us
    Support acquisition campaigns, decreasing cost vs. mail/telephone response. Execute web based marketing campaigns. Participate in merger related systems conversions. Serve as a liason to lines of business, primarily marketing. Participated in site redesigns to improve usability, ADA access, scalability and ease of maintainance. Comply with legal and compliance requirements. Served as team lead in converting customer acquisition systems as part of a merger.
  • Fleet Boston Financial
    Senior Web Developer
    Fleet Boston Financial Dec 2000 - Jan 2003
    Us
    Worked in partnership with business partners in Marketing, IT and fulfillment to deliver web based technical solutions that improved customer experience and delivered scale across numerous marketing campaigns. As part of the eBusiness team, optimized workflow and automated campaign creation to decrease cost and deliver online support of mail-based marketing campaigns. Served as a technical liaison on multiple projects.
  • Avaalar Consulting
    Consultant
    Avaalar Consulting Aug 2000 - Dec 2000
    Web Development position that lead into full time position with Fleet Bank.
  • Siemens Medical Solutions
    Programmer/Analyst
    Siemens Medical Solutions Feb 1998 - Feb 2000
    Forchheim, De
    Served as direct contact to hospital IT departments leveraging Siemens Radiology product. Managed multiple accounts with little supervision. Prioritized accounts and issues within account. Liaised and served as central point of contact for internal Siemens teams during escalations and critical issues. Performed troubleshooting of software and hardware, code/bug fixes and installed enhancements. Provided in person and via phone technical and end user training. Created and modified support documents, tip sheets and knowledge base articles. Participated in on-call rotation, providing second level support for entire department. Provided training to first level support/after-hours team to improve their effectiveness. Received award for participation in team to lead the creation of a internal and customer facing knowledge base.

Tracey (Zimmerman) Cesen Skills

Strategy Leadership Business Analysis Management Product Management Cross Functional Team Leadership Project Management Marketing Training Higher Education Process Improvement User Experience Strategic Planning Team Leadership Analysis Business Process E Commerce Databases It Strategy Vendor Management Web Analytics Requirements Analysis Business Strategy Data Analysis Social Media Web Development Sdlc Business Process Improvement Market Research Content Strategy Seo Web Applications Access Interactive Marketing Web Strategy Creative Problem Solving Credit Cards Learning Management Enrollment Management Mobile Strategy Software Product Management Supplier Evaluation Product Development Software Development Life Cycle Innovation Creative Concept Development

Frequently Asked Questions about Tracey (Zimmerman) Cesen

What company does Tracey (Zimmerman) Cesen work for?

Tracey (Zimmerman) Cesen works for Forever Human.ai

What is Tracey (Zimmerman) Cesen's role at the current company?

Tracey (Zimmerman) Cesen's current role is Get the most out of ServiceNow // Founder & CEO at Forever Human.ai // Transform your business processes leveraging AI + CX // Enhance productivity, efficiency, customer and employee experience.

What is Tracey (Zimmerman) Cesen's email address?

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What is Tracey (Zimmerman) Cesen's direct phone number?

Tracey (Zimmerman) Cesen's direct phone number is +141268*****

What skills is Tracey (Zimmerman) Cesen known for?

Tracey (Zimmerman) Cesen has skills like Strategy, Leadership, Business Analysis, Management, Product Management, Cross Functional Team Leadership, Project Management, Marketing, Training, Higher Education, Process Improvement, User Experience.

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