Tracey Carr Email & Phone Number

Remote

Remote

Houston, Texas Area

Houst

Reviewed purchase contracts and opened file iaccordingly; evaluated title commitments, mortgage documents, and tax information for accuracy and compliance.Procured required documentation from transferees and coordinated efforts with attorneys to ensure all curative exceptions are cleared and property is prepared for acquisition.

Houston, Texas

Analytically reviewed complex customer inquiries and provided exceptional customer solutions by creating accurate, thoroughly-researched written responses.Assessed recorded telephone calls to identify customers’ chief concerns, and collaborated with legal, bankruptcy, foreclosure, loss mitigation, and cash management staff to timely resolve escalated and highly specialized complaints.

Missouri City, Texas

Supported Escrow Officer by managing document procurement and ensuring timely mortgage closings by liaising with loan officers, tax assessors, buyers, sellers and local agents to assemble pertinent documents. Reviewed title commitments and assisted with clearing of exceptions; further facilitated settlement by auditing contracts, amendments, affidavits, and associated documentation for completeness, accuracy, and compliance.

Houston, Texas

Managed the real estate aspect of our clients who are relocating nationally. This entailed liaising with the employee, relocation service providers, and closing affiliates to guarantee multiple settlement timelines are met.

Remote

Utilized fluency of intricate business financial analysis to evaluate payment and commentary histories, broker’s price opinions, and credit reporting to determine alignment with established compliance parameters. Conducted complex quality control reviews of federal loans to determine accurate loan status. Analyze accounts in various statuses and record inconsistencies throughout documentation process.

Houston, Texas Area

Facilitated and conducted monthly remediation meetings to discuss quality failures; identified and executed coaching and process improvement opportunities with affected staff members. Also conducted oversight reviews of multiple lines of business and external vendor controls to ensure compliance with regulatory, investor and internal requirements.

Houston, Texas Area

Utilized asset performance strategy experience to thoroughly evaluate customers’ financial ability to repay loan accounts by evaluating all financial documentation to arrive at the most cost-effective solution for our investors. Created process improvement programs to increase consumer satisfaction.

Houston, Texas Area

Closely partnered with internal business units in the development and implementation of QA reviews, QA testing methodology, QA testing standards, and frequency of QA testing in development of in-line controls to reduce the frequency of non-compliance processes related to mortgage servicing, including and not limited to escrow, payoff, call center, cash management, and loan administration.Produced and presented monthly business unit process summaries and reporting for management review. Conducted root cause analysis and problem solving for internally and externally-raised issues in regards to loan servicing. Identified opportunities to streamline and automate internal processes to improve effectiveness and efficiency, and assisted with the development of remediation and implementation plans.

Houston, Texas, United States

Managed and reported on financial and accounting aspects of assigned portfolio, including performance and profitability, timelines of disposition, overall characteristics, status and general reporting to senior management.Prepare loans for legal action based on account conditions and recovery strategies set by management and investor. Coordinated litigation efforts with local attorney to mitigate the need for lengthy process; however, coordinated and testified on company’s behalf whenever litigation is unavoidable.

Houston, Texas Area

Upon conclusion of extensive evaluation, referred loans to designated local counsel for filing of Proof of Claim, Motion for Relief or Agreed Order, based on file status. Reviewed court docket and case information via PACER to promptly determine when further actions, such as Objection to Plan or Relief from Stay is required, and referred loan accordingly.Audited loans for taxes, insurance and application of payments to determine current or delinquent post-petition status. Upon discharge, conducted final reconciliatory audit to confirm all payments from debtor and Trustee were applied correctly and account is current.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (Bs), Management

Activities and Societies: Graduated with Honors

Associate Of Science - As, Business Administration And Management, General

Activities and Societies: Member of Phi Theta Kappa - Omega Sigma