Work with Platform Engineering to document configuration standards and best practices for DevOps engineering team at Charter/Spectrum. Primary focus on migration and configuration of applications on AWS cloud platform.

Documenting tomorrow's data center technology, today.

Work with both AWS feature teams and AWS product support teams to create prescriptive guidance and troubleshooting recommendations for developers that build solutions using Amazon Web Services.

Worked with key individuals in the Company I.T., Software development and Security departments to author and verify the technical accuracy of documentation describing all aspects of Company Payment Card Industry (PCI) Data Security Standards (DSS) compliance. This documentation set is comprised of over 60 distinct Company Standards with detailed policies, procedures and guidelines for performing I.T., Development, and Security related activities that are consistent with best practices as defined by the PCI DSS to ensure the protection of customer credit card holder data.

Develop prescriptive documentation for SQL Server and Microsoft Cloud technologies, including Windows Azure and SQL Server on Azure.

Developed and published documentation for several different versions of BizTalk Server.

Provided customer support for multiple products starting with Microsoft Excel and then moving to support other products (listed in chronological order): Microsoft Exchange Server, Microsoft IIS, Microsoft Site Server, Microsoft Commerce Server and Microsoft BizTalk Server.