Tracey Owens Stephens Email & Phone Number

Atlanta, Ga

*Develop project scopes, involving all relevant stakeholders and ensuring technical feasibility*Organize and coordinate internal team and third parties/vendors for flawless execution of projects*Oversee the timely delivery of all projects, ensuring they remain within scope and within budget*Allocate resource and ensure their availability*Prepare a detailed project plan to track progress*Monitor project performance with the helps of appropriate systems, tools and techniques*Manage changes in project scope, schedule and costs utilizing appropriate verification techniques*Prepare reports and present to senior management*Analyze and manage risks in order to minimize negative effect on projects*Prepare and review comprehensive project documentation

Atlanta, Ga

Director of Operations (2018-2018)* Supervised and fostered the growth of supportive, highly functional teams and managers: Optimization, Implementation, and Product Specialists.* Managed the expansion of client base from 631 clinics to over 2500 (2015-2018); maintained account retention rate over 90%.* Continued growth post acquisition and maintained superior levels of client support with a significantly reduced workforce.* Prepared and delivered C-level presentations to communicate strategic plans, status reports, and proposals. Director of Implementation (2015-2017)* Responsible for ensuring teams delivered a comprehensive client experience: demos, go-live experience, follow-up support.* Developed product-specific training program curriculum and kept current on product knowledge and updates.* Creatively utilized Salesforce and cross-functioning teamwork to optimize workflow and increase efficiency.

Atlanta, Georgia

Director of Operations (2013-2015)* Directed the processes and teamwork of critical teams: Implementation, Content, Customer Support, and Facilities.* Created and executed strategic plans to support new sales and provide ongoing technical support for over 2000 users.* Responsible for ensuring accuracy of medical content, as well as the implementation and training of web-based tool and software. Director of Project Management (2008-2013)* Oversaw 38% growth in hospital participation and managed client relations throughout the go-live process.* Made key decisions after evaluating managers’ assessments of product development, configuration, and security needs.* Continually worked to adapt strategies and adjust priorities to address challenges during product life cycle. Project Manager (2005-2008)*Performed gap analysis to assess risks and identify areas in need of improvement.* Collaborated with internal and client teams to ensure successful implementation.* Provided training to client staff.* Monitored software utilization and performance.