Tracey Horsman

Tracey Horsman Email and Phone Number

Problem Solver | Project Manager @ Health Care Compliance Association (HCCA)
Tracey Horsman's Location
Greater Minneapolis-St. Paul Area, United States, United States
Tracey Horsman's Contact Details

Tracey Horsman work email

Tracey Horsman personal email

n/a

Tracey Horsman phone numbers

About Tracey Horsman

My field of expertise encompasses managing small to complex IT projects at a non-profit membership association. With my team, I've implemented major database (Salesforce) and website (Drupal, Wordpress, Higher Logic) conversions, implemented LMS (BlueSky) for external customers, enhancing the digital presence (mobile app, onsite technology) and accessibility of SCCE/HCCA. My focus on collaborative approaches and adaptability has facilitated the integration of new technologies, ultimately elevating the organization's operational efficiency and member engagement.At my role as IT Project Manager and previous tenure managing membership and customer service have honed my competencies in problem-solving and customer success. Leading the member services department, my mission has been to deliver exceptional service and maintain a robust member retention strategy. Our team's success is reflected in the seamless resolution of diverse issues ranging from database intricacies to government contract management.Not only am I passionate about work, but I love to come home and work on Lego, help coach youth sports, and DIYing all the projects in my house!

Tracey Horsman's Current Company Details
Health Care Compliance Association (HCCA)

Health Care Compliance Association (Hcca)

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Problem Solver | Project Manager
Tracey Horsman Work Experience Details
  • Health Care Compliance Association (Hcca)
    It Project Manager
    Health Care Compliance Association (Hcca) Oct 2022 - Present
    Eden Prairie, Minnesota, Us
  • Health Care Compliance Association (Hcca)
    Manager, Membership & Customer Service
    Health Care Compliance Association (Hcca) Apr 2019 - Oct 2022
    Eden Prairie, Minnesota, Us
    Oversee the member services department. Problem solved all database, finance, website, or general customer or employee issues. Oversees member retention plan for membership and subscriptions. Manage all incoming communication from members and ensuring best practices and response times deadlines are being followed. Handles specialty items like government contracts, conference attendee emails (multiple third party vendor platforms, report writing, and training staff on association database.
  • Health Care Compliance Association (Hcca)
    Web Content/Special Projects Coordinator
    Health Care Compliance Association (Hcca) Jan 2012 - Apr 2019
    Eden Prairie, Minnesota, Us
    Lead Project Manager on the new database and website conversion. Designed and manage the website content, daily updates, tracking, analytics, adwords, monthly link checkers, online advertising and marketing. Assisted implementation of digital magazine, website app, and conference streaming. Wrote a monthly article on website news, demoed new website to board members and association members at meetings. I trained employees on new technology, new software, and basic software (phones, database, Microsoft Suite) Software: Clear Vantage 7.9; Microsoft Suite; Adobe Dreamweaver & Photoshop; Basic CMS and HTML programs; Toshiba IP phones and remote networks; Windows Live Movie Maker;
  • Society Of Corporate Compliance And Ethics (Scce)
    Member Service Representative /Receptionist
    Society Of Corporate Compliance And Ethics (Scce) Feb 2010 - Jan 2012
    Eden Prairie, Minnesota, Us
    Basic Duties: Answered phones, ordered all office products, process check, cash, and credit card registrations, membership and orders. Shipped products out via Fed Ex. Main contact for office vendors,Entered data Answered questions regarding certification and company info.Software: IMIS 10; Microsoft Word, Excel, Access, PowerPoint; Online Ordering System
  • Edina Realty Mortgage
    Front Office
    Edina Realty Mortgage Jul 2009 - Feb 2010
    Answered phones, dealt one on one with customers, page, file, type often, fax, copy, and scan in a fast pace real estate setting. Software: Book a Showing; Sell My Home; Microsoft Suite; outlook; fax to email
  • Fury Motors
    Front Office
    Fury Motors Feb 2009 - Feb 2010
    South Saint Paul, Minnesota, Us
    Answered phones, cashier, file, call out for customers on company satisfaction, used basic computer programs, worked with customers in a fast pace car dealership.

Tracey Horsman Skills

Microsoft Office Powerpoint Leadership Project Management Facebook Customer Service Management Outlook Public Speaking Microsoft Excel Program Management Policy Ethics Time Management Microsoft Word Administrative Assistance Event Planning File Management Web Design Website Promotion Dotnetnuke Basic Html Timely Decision Making Conflict Management Motivation Basic Css Social Media Social Networking Marketing Administrative Assistants Statistics Twitter Linkedin Training Teamwork Strategic Planning Team Building

Tracey Horsman Education Details

  • Minnesota School Of Business
    Minnesota School Of Business
    Business Administration
  • South Saint Paul High School
    South Saint Paul High School
    Bachelor Of Business Administration (B.B.A.)

Frequently Asked Questions about Tracey Horsman

What company does Tracey Horsman work for?

Tracey Horsman works for Health Care Compliance Association (Hcca)

What is Tracey Horsman's role at the current company?

Tracey Horsman's current role is Problem Solver | Project Manager.

What is Tracey Horsman's email address?

Tracey Horsman's email address is tr****@****nce.org

What is Tracey Horsman's direct phone number?

Tracey Horsman's direct phone number is +195240*****

What schools did Tracey Horsman attend?

Tracey Horsman attended Minnesota School Of Business, South Saint Paul High School.

What are some of Tracey Horsman's interests?

Tracey Horsman has interest in Politics, Animal Welfare, Children, Education.

What skills is Tracey Horsman known for?

Tracey Horsman has skills like Microsoft Office, Powerpoint, Leadership, Project Management, Facebook, Customer Service, Management, Outlook, Public Speaking, Microsoft Excel, Program Management, Policy.

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