Results-oriented leader (Six Sigma Black Belt) with measurable results. Well versed in global customer support, operations and back office operational excellence for service industries. • Proven expertise in business process improvement, cost control and revenue integrity.• Generate results by alignment with corporate strategy, data driven analysis, change leadership, cross functional relationships and customer focused solutions.• Leverage strong analytical skills to manage budgets, monitor & assess organizational performance.• More than 15 years of experience hiring, mentoring and promoting customer service representatives, software engineers and middle managers.Specialties: • Program Creation & Implementation• Measurable Results • Continuous Process Improvement • Customer Service Excellence• Operational Efficiency• Cost Containment• Revenue Integrity• Improving Productivity• Cost/Benefit Analysis • Team Leadership, Mentoring & Training