Tracey P. Email & Phone Number

Egham, Surrey, United Kingdom

Synergy owns two physio and rehabilitation clinics in Egham and Woking, for which I currently manage the daily running. I have been with the company since its start and have been instrumental in the growth of the business to where it is now.Responsibilities:Front of house/admin/marketing/salesRecruitment, training and retention of receptionists across two sites. Creation of a ‘reception manual’. Responsible for management of inbound marketing leads, including use of LiveChat, email marketing and social media.Responsible for patient retention throughout the patient pathway and maximising new patient bookings. Responsible for patient diary management. Implementation and training on patient management system. Ensuring all admin support methods and processes are in line with company direction.FinanceManaging the accounts receivable, payable and debtors. Daily responsibility for P&L, cashflow and managing the budget for consumables. Managing all external suppliers. Reporting to Managing Director and support in putting together the management accounts.HRManaging the diary for the practitioners, including capacity planning, holiday planning, emergency diary. Managing recruitment, induction and training of admin staff and providing recruitment support for clinical staff recruitment process. Update employment contracts and records. Liaising with payroll company for employed staff and managing the payments for all contracted staff members.FacilitiesManage the day to day running of the buildings we lease and manage the relationships with the managing agents. Organising and management of education evenings to public, GPs, consultants (medical) and other clinical practitioners. Manage external hire contracts.Executive teamWork with the MD, Clinical Director and Operations Director to set quarterly goals and strategy. Create action plans for administration in line with business objectives. Monitor company KPIs. Agree marketing strategy.

Admin Controlled tight marketing budgets and presented campaign information to colleagues at regular meetings.Implemented the CRM database to keep client information up to date and to set follow up activities.Admin support to management and consultants of all levels, ensuring they meet client expectations.CreativeCreation of reports and presentations, both in MS Word and Powerpoint and managed the company website using Joomla software, making sure that the company brand was maintained throughout. Copywriting and checking reports, leaflets, brochures before publishing.By attending prospective client presentations and working with consultants on client projects as admin resource and observer, I honed marketing messages to produce material to mail or to publish in relevant journals. Managed direct mail campaigns from initial idea, writing letters, flyers and brochures; designing flyers; through to flyer and brochure production and liaison with designers and printers. Managed the placing of articles in relevant business and financial publications including for CIMA and ICAEW.Organised a number of targeted ‘Industry lunch’ events from selecting invitees, arranging guest client speakers, mailing and following up of attendees, meeting, greeting and networking on the day, following up after event. At each event we received up to 50 senior executives from Fortune 500 companies. Through networking events I brought new ideas for approaching prospective clients into the business.Analysis Researched economic and business development, both continuously and ad hoc sector specific, and its impact to relate it to services we provided and presented information to colleagues to aid customisation of the company proposition. Organised a survey on ‘Budgeting Practices in the UK’: mailing UK organisations, collating results and using MS Access to create a data entry interface for survey results, publishing and arranging sales of the report.

Supporting the Marketing Director in producing marketing material, liaising with designers and printers. As part of administration team, involved in daily running of the office and support to consultants and management team.

Ba Honours, German

Deutsch Als Fremdsprache

Education record