Tracey Lloyd Email & Phone Number

Norwalk, Ia, Us

Norwalk, Ia, Us

United States

United States

Clive, Iowa, United States

Report repair tickets for clients and assist until resolution is confirmed by following Carrier Access, Inc escalation procedures.Assist with the process of basic telecom requestsReceive and handle incoming client support calls and emails as necessaryInvestigate and resolve billing issues for clientsTrack all documentation and communications through Carrier Access, Inc's internal databaseAvailable to assist on an on call basis on an on-call basis handling out-of-service trouble reportsFollow SLA’s/SLO provided through clients provider contracts and Carrier Access, Inc. agreements.Available as needed to assist on an on-call basis in handling out-of-service trouble reportsPerformed additional tasks as needed and / or requested

Urbandale, Iowa

Johnston, Iowa

Conducted the day to day administrative and technical support to administer the Section 105 and 125 plans. Which included:data entry for claim reimbursement change of status requestsscanning and indexing claims and other documents. Managed the weekly claim process and worked with IT to resolve any system errors.Researched claim inquiries and responded to phone calls and emails from participating employees and employers regarding claim issues and documenting notes in Group System. Advised and educated plan administrators about their plansProficient with HIPAA privacy rules and compliance regulations.

West Des Moines, Iowa

Established and maintained strong relationships with clients through effective communication and proactive interactions. Maintained regular contact with clients with both face to face visits and phone calls. Operated as the lead point of contact for any and all matters beyond day to day transactional activity. Acted as the liaison between clients and cross‐functional business departments and managers. Delivered expert analysis of the customers account by gathering key data, analyzing trends, creating reports and offering comprehensive evaluations and coaching.

Des Moines, Iowa Area

Interface with INS customers, potential customers or anyone requesting information regarding all products and services offered by Iowa Network Services.Interface with various vendors and departments to resolve biling and service issues.Perform data entry of orders and existing customers for Toll Free, Long Distance, Directory Assistance, process SOA (Service Order Administration) orders to port home and business phone orders.Receive and process all registrations to Iowa Network Service Events.Submit sales leads into Microsoft CRMResponds to any and all incoming emails

West Des Moines Iowa

Interfaced with customers, and telephone companies throughout Iowa requesting information regarding all products and services. Provided consultation with various vendors and departments to resolve billing, service issues, or portal issues. Processed and input all incoming internet and DSL orders of both Retail and Wholesale customers along with billing reports ‐ Made changes to accounts in both billing software and in the Remote Access Database (RAC).