• Co-owner and leader of Esther Tea Company, an importer of India's best tea -- handpicked by women in India, blended by women in the USA, and inspired by ordinary women everywhere. • Product developer of various blends, researching and securing ingredients of the highest quality.• Over see all operations, including finances, wholesale partnerships, branding, and marketing.• Responsible for all onboard and personnel, as well as training.• Podcast Host of "Esther Tea Company, Spilling the Tea with Tracey Ann."• Founder of the nonprofit, The Esther Tea Foundation.

Motivational speaker/business process consultant specializing in retention of high performers, streamlining efficiency and increasing profit.

• Direct, administer, and coordinate the internal operational activities of the organization in accordance with all policies, goals and objectives established by the franchisees• Lead and direct a variety of key functions including operations, human resources, information systems, new business coordination and company promotion and communication• From start to finish operations development, including real estate/property negotiations to interior construction, and facility grand openings.• Provide comprehensive assistance to the franchisees in the development of organizational policies and goals covering operations, personnel, financial performance and growth of the functions and business• Strictly ensure brand delivery is achieved to promote growth and opportunity• Develop and implement an innovative Leader In Training Management Program, Customer Service Coaching, and Great Tips Mentoring Program to drive further business growth • Establish a culture of greatness where team members are empowered and encouraged to be the best version of self• EOS implementor through the Traction program• Led the team to achieve 4.4% YTD sales grown in 2018; 8.3% YTD sales growth in 2019 and consistently outperformed all three markets• Led the team to increase customer count 3.4% in 2018; 6.2% in 2019• Developed and implemented the One More program that focused on the power of one for overall salon growth as well as personal stylist growth

• Direct, administer, and coordinate the internal operational activities of the organization in accordance with all policies, goals and objectives established by the franchisees• Lead and direct a variety of key functions including operations, human resources, information systems, new business coordination and company promotion and communication• From start to finish operations development, including real estate/property negotiations to interior construction, and facility grand openings.• Provide comprehensive assistance to the franchisees in the development of organizational policies and goals covering operations, personnel, financial performance and growth of the functions and business• Strictly ensure brand delivery is achieved to promote growth and opportunity• Develop and implement an innovative Leader In Training Management Program, Customer Service Coaching, and Great Tips Mentoring Program to drive further business growth • Establish a culture of greatness where team members are empowered and encouraged to be the best version of self• EOS implementor through the Traction program• Acquisition of an existing 20-year organization with 26 locations, from the letter of intent through the first year of restructuring• Restructure through system implementation and processes• Developed a recruiting system for managing new hires and ensuring all salon locations were fully staffed• Set and defined target growth goals

• Opened a Duck Donuts franchise as part of the McGreat enterprise, located in Knoxville, TN (2016), including all aspects of franchise operations management, including property development.

• Direct, administer, and coordinate the internal operational activities of the organization in accordance with all policies, goals and objectives established by the franchisees• Lead and direct a variety of key functions including operations, human resources, information systems, new business coordination and company promotion and communication• From start to finish operations development, including real estate/property negotiations to interior construction, and facility grand openings.• Provide comprehensive assistance to the franchisees in the development of organizational policies and goals covering operations, personnel, financial performance and growth of the functions and business• Strictly ensure brand delivery is achieved to promote growth and opportunity• Develop and implement an innovative Leader In Training Management Program, Customer Service Coaching, and Great Tips Mentoring Program to drive further business growth • Establish a culture of greatness where team members are empowered and encouraged to be the best version of self• EOS implementor through the Traction program• Led the team to achieve double digit sales growth three years in a row. 11% YTD sales growth in 2014; 10% YTD sales growth in 2015; 10% YTD sales growth in 2016• Led the team to increase product sales from 3.8% overall in 2013 to 6.9% year to date for the organization• Develop and implement McGreat Design Team of 9 in 2016• Worked with other franchisees to share and teach principles of success in the McGreat organization• Opened a Duck Donuts franchise as part of the McGreat enterprise, located in Knoxville, TN (2016), including all aspects of franchise operations management, including property development.

• Created and managed invoices, letters, reports and financial statements using various software including Microsoft Office • Incorporated an end-of-the-day practice of reviewing all medical coding, thus reducing the number of coding errors by 85%• Increased patient and insurance collections for 9 consecutive years • Ensured strict compliance to all applicable regulations and guidelines to guarantee optimal business success• Established and integrated innovative staff development programs to increase productivity and efficiency • Functioned as an educator to all patients to ensure dissemination of pertinent information • Directed a variety of creative community outreach initiatives to increase business awareness and recognition • Coordinated and conducted numerous comprehensive health fairs ensuring all events ran smoothly and efficiently • Served as the project coordinator for various projects assuring strict on time and under budget delivery• Provided comprehensive support to guarantee smooth and efficient operations• Successfully led the team through the adoption of medical software implementing the use of electronic medical records• Among the first 100 chiropractic clinics in the nation to successfully meet the CMS Meaningful Use guidelines in 2011, 2012, 2013 • Successfully led the team to pass the first CMS meaningful use desk audit for a chiropractor• Performed periodic audits in the clinic to ensure proper coding and compliance

• Established and launched a successful business providing exceptional coding and compliance services to a variety of high-profile clients • Developed and implemented key marketing strategies to increase business awareness and recognition• Remained up-to-date on the latest industry trends to offer the appropriate services and increased documentation compliance• Developed and taught a program for chiropractors How to Achieve Meaningful Use approved by the North Carolina Board of Chiropractic Examiners for 12 hours of doctor CEU’s• Developed a Meaningful Use Audit Protection Plan for chiropractors used by over 250 chiropractors • Performed numerous accounting/bookkeeping duties – responsible for creating and managing invoices, letters, reports and financial statements using various software including Microsoft Office • Mastered and developed a program to educate chiropractors to meet Physician Quality Reporting System (PQRS) measures in order to avoid a reduction in allowed fees with CMS Medicare• Certified professional coder through the American Academy of Professional Coders (CPC, 2012)

• Provided comprehensive assistance to the office staff in maintaining key files and databases• Effectively assigned appropriate jobs and duties to office staff as needed while also closely monitoring all aspects of office operations, directly supervising all administrative personnel and managing busy staff schedules to ensure top productivity and efficiency• Served as the point of contact for complex office inquiries and conflicts to ensure smooth and efficient operations• Developed key procedures for improving the organizational efficiency of the inventory process including extensively tracking office supply inventory and approving supply orders• Effectively maintained crucial communication systems by identifying needs, evaluating options and maintaining all equipment• Accurately and efficiently completed a variety of special projects by organizing and coordinating information and requirements, planning, arranging and meeting schedules and closely monitoring the results• Retained a friendly and professional demeanor when greeting patients, applying eye drops and conducting preliminary eye examinations• Planned and administered appropriate treatment according to patients’ age and eye issues• Actively contributed in developing and enhancing the ophthalmic service• Developed and delivered pre-operative and post operative instructions to the patient• Effectively assisted the doctor in surgery to ensure proper patient care• Created and maintained a strong nurse-patient relationship to ensure complete patient satisfaction • Maintained detailed, accurate records of patients and provided eye-care to enhance organizational efforts• Thoroughly educated all patients on proper eye care while informing them about further visits