Director in the Operational Risk and Compliance Department responsible for leading the strategic direction of the department. Overseeing 50+ people across 10+ functions within the Risk and Compliance Department. Continually evolving policies and processes to support the business growth and drive efficiencies. Focused on developing and retaining a high-performance team, creating pipeline while maintaining low attrition throughout the department.

Program Manager in the Operational Risk and Compliance Department. Responsible for overall program management, including driving operational metrics, coaching and development, succession planning, and program changes. As a proven program manager and problem-solver with strategic visioning capability, I was moved to various teams to develop the strategic vision, identify process gaps and address key risk areas, improving operational excellence, and creating highly-motivated and engaged teams (ranging from 8-40 staff reporting to me).

Senior Manager in the Operational Risk and Compliance Department. Managed the Sub-Vendor Program and the Quality Assurance Team. Responsible for supervision of first-level managers; provide support, development, direction and accountability.-Utilized problem-solving skills to make continuous improvements to processes reducing risk for a $4B organization.-Implemented Operational Risk and Compliance Metrics Competition, in the fall of 2015, creating a program to drive improved results across the department. This is still in place today and has helped to reduce company spend on headcount due to increased productivity.-Received Operational Support Group Passion Award at the annual All Hands Meeting in June of 2016.-Acting Program Manager from June 2016 until promotion in December 2016.

Human Resources and Logistics Supervisor for Florida’s highest grossing store during the winter season. Managed daily operations of a $27M, 25,000 square foot store with 50 employees; including payroll, logistics, scheduling, and operations.-Prepared employees for their role by establishing and conducting orientation and training programs.-Maintained store staff levels by recruiting, selecting, orienting, and training new employees.-Selected to Total Wine & More Leadership Program at their Corporate Headquarters in Bethesda, MD.

-Managed freight flow into the White Marsh, MD Target Store, which grossed $61M annually.-Responsible for bringing all inventory into the store. -Received six general merchandise (GM) and four food trailers weekly. -Due to my proven ability to solve problems and deliver results I was brought in to fix this work center, which had been an underperforming area in the store for the past six years. -Supervised and coached 5 logistics hourly supervisors and 100 overnight team members.

-Directed and oversaw sales floor operations in the White Marsh, MD Target Store, which grossed $61M annually. -Supervised and coached four hourly supervisors and 75 team members. -Responsible for sales floor sets and in-stocks to ensure that all end-caps and aisles are to Target Brand standards. -Achieved number one scores in the district for sales floor YTD end for 2012.

Developed background in Human ResourcesConducted Interviews Researched various companies and clients

Internship in Alumni Relations Developed the Alumni WebsitePromoted Alumni Relations Planned an Alumni Picnic

•Entertained guests and sales of products•Shadowed multiple executives •Course: ACE Advanced Studies in Hospitality•Research Project: Study of Customer Service Practices at Major Corporations