Rachel Testa Email & Phone Number

As a scheduling specialist, I try to schedule the best time for you and your furry family members to come visit one of our three salons in Arizona! One-on-one personalized and professional grooming available 7 days a week so your pet will never be left alone and caged during their visit.Answering multi-line phones and providing exceptional customer service daily. Knowledge of pet breeds and pricing for the services the company provides. Scheduling appointments correctly and efficiently resulting in maximum utilization of the daily schedule. Understanding requirements of each groomer and correctly scheduling appointments for all locations. Making reminder calls for upcoming appointments as well as courtesy reminders to schedule appointments for a future date. Entering data for all returning/new clients and ensure all information is correct and inform client of policies at the time of scheduling. Managing check-in and check-out duties for clients while at the front desk, including verifying service additions or changes, and payment processing. Assisting the Operations Manager in training incoming coordinators for font desk position.This position requires the utilization of the following skills:Heavy problem solvingMultitaskingCustomer serviceQuick adaptationForward thinkingConsistent teamwork and communicationDocumentation

Avondale, Az

Managed data entry of contact/installation information for all new/current accounts and payroll. Performed other basic clerical dutiesAssisted the owner with the following:• Entering payroll information for each pay period within excel spreadsheet.• Accounts receivables - processing payments from customers as well as completing appropriate waivers in order to receive payment from subcontractors/builders.Assisted production manager with the following:• Customer service for scheduling installations.• Planning out weekly schedules for installation crews• Logistics and appropriate management of installation crews while they were in the field.Reason for leaving - Resigned.

Carlsbad, Ca

Managed all incoming calls using Multi-line VOIP phones and directed calls to the appropriate representatives. Oversaw the creation and/or revisions of service agreements for new and existing accounts. Assisted with accounts receivables/payable. Created daily/monthly reports documenting completed sales of each representative. Managed filing system and other basic clerical work.Reason for leaving: Laid-off

Carlsbad, Ca

Assisted contract director with answering multi-line phones and directing calls to appropriate representatives, creating service agreements for new and existing accounts, and filing duties and other clerical work.Promoted to Director in October 2011

Encinitas, Ca

Assisted Director with clerical work and revisions of policies pertaining to the daily operations of the campus in order to maintain WASC accreditation. Assisted administration managers with basic clerical duties and other tasks on/off campus. Received/documented supply deliveries and recorded supply inventory.Reason for leaving: Relocation from California to Arizona.