Traci Egan Email & Phone Number

Portland | Seattle | Spokane

Albany, Or

Assurant is a holding company providing niche-market insurance products I am a Human Resources Manager for a high-volume call center which is contracted by various companies to manage their warranties. Lead a team of 4 Directors, 6 Managers, 2 HR Staff and over 400 hourly employees at a full-service, high volume call center in all matters related to HR. Execute all HR initiatives working closely with corporate partners to ensure alignment amongst locations throughout the US. Talent Development and Succession Planning. Investigate, direct and resolve all employee relations concerns. Designed and implemented Opinion Surveys to align with employees’ tenure, etc. Launched new recruiting and hiring practices to accommodate a high turnover workforce. Developed Supervisor Training in conjunction with corporate partners. Assisted in realigning organizational pre-employment assessments. Oversee a high volume of employee relations issues and concerns. Teach, direct and advise leadership on all matters of HR. Orchestrate collaborative relations and influence change between departments with opposing practices. Ensure adherence to all State and Federal Laws and spearhead all investigations

Portland, Or

Serve as member of senior management team. Maneuver collaboratively and effectively to implement critical and sensitive changes within a union environment. Quarterly Talent Management Assessment Meeting with Senior Leadership. Support the succession and career planning process for the Distribution Center by assessing leaders for potential and readiness for promotion. Prepared communication and talking points for corporate roll-outs. Provide internal counseling and guidance to management and staff to drive organizational change by assessing company culture. Partner regularly with in-house legal counsel regarding employee and labor relations issues. Responsible for ensuring HR strategies are included in plans, aligning HR Programs and practices with business objectivesResponsible for employee base of 360 union, non-exempt and exempt staff and recruiting for all positions. Implemented and facilitated Employee Engagement Council made up of employees from all departments and oversaw all Employee Engagement activities. Facilitate quarterly talent management meetings with managers of each department. Oversee all FMLA/OFLA/ADA functions. Collaborated closely with union representatives and labor relations representatives to resolve grievances and contract interpretation. Act as a central resource to management on compensation, staffing, payroll and benefits. Directly supervise HR Assistant.

Albany, Or And Bakersfield, Ca

Served as senior HR leader for regional distribution center with over 500 employees. Responsible for maintaining strong employee relations and team member culture, coaching and developing leadership team. Responsible for succession planning, talent development planning, weekly talent leadership meetings and roll up with regional team on a monthly basis. Worked closely with General Manager as well as Regional Leaders to drive business initiatives amongst senior leadership team. Acted as member of senior leadership team responsible for guiding the strategic direction of the facility collaborating with leaders at all levels to implement changes.. Coordinated all investigations conducted by HR management team pertaining to claims of harassment, workplace violence, theft, etc,. Partnered in conjunction with in-house and outside legal counsel on various employee relations issues, policies and procedures when necessary. Implemented Employee Engagement Focus Group which implemented Engagement education amongst all employees). Created responses to BOLI and EEOC on all claims. Sponsor of “Well-Being” program and Community Relations Committee. Implemented Safety program and all matters related to Workers Comp. Provided extensive training to leaders regarding Labor Relations, union avoidance and handled all employee relations issues. Advised General Manager and senior operational leaders regarding issues related to leader development, succession planning, employee engagement strategies, employee relations and policy/procedures issues. Consulted with and influenced leaders on employee relations issues, company policies, and state and federal law. Sponsor of Community Committee for 7 years. Collaborated with HR Business Partners for implementation of HR cyclical processes including Talent Planning, Performance Review Process, Benefits Admin and Compensation. Directly supervised 4 exempt HR Business Partners and 5 HR technicians. Responsible all matters related to HR.