Traci Greve Email & Phone Number

Greer, SC, US

Knoxville Metropolitan Area

• Substantially reduce drive and idle times through optimized appointment schedules daily for five territories using custom reports, report logic, maps, and Gantt charts.
• Perform clean data records management, extract data, documentation, and proper scheduling using Salesforce CRM, resulting in greater efficiency and accuracy for future interactions with our customers, which is.
• Efficiently communicate with technicians, sales consultants, customers, and third-party utility locators via work queues, phone, text, email, and MS Teams, as a leader in number of interactions, averaging over 1,000.
• Provide comprehensive support to 30 field teammates across my territories, and assistance to over 400 nationwide, cultivating a cohesive work environment and enhancing overall team performance.
• Excel in a remote work environment, consistently achieving high performance reviews and exceeding performance metrics, showcasing independent work, strong time management and productivity and adding value to our team.

Greenville, South Carolina

• Supported customers and five field teammates in the SC Upstate territory.
• Diagnosed and repaired equipment at the counter, via email, by phone, and in-person in the field, achieving resolution for customer issues as well as providing additional sales.
• Orchestrated multiple critical processes including battery plans, warranties, upgrades, outbound shipping, design of marketing materials, route planning, billing/revenue cycle, and managed over $300K of inventory, all.
• Wrote advanced Excel formulas to create tax and sales reports, significantly reducing external service costs, demonstrating strong analytical thinking and financial accuracy skills.
• Utilized Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and Publisher, along with Salesforce CRM, Maps, and SC811 Portal daily to foster operational efficiency, driving productivity and.

Greenville, South Carolina Area

• Led three teammates in livestock maintenance tasks, fostering a cohesive team environment and leading to greater efficiency in daily operations while consistently meeting departmental goals.
• Drove process enhancements using creative problem-solving and preventative maintenance strategies concerning habitat equipment and care issues, minimizing downtime and improving animal welfare.
• Educated customers on the nitrogen cycle, pet care, and compatibility, adding to public knowledge while promoting responsible pet ownership, resulting in increased sales and increased customer satisfaction rates.

Greenville, South Carolina, United States

Duties included: Reptiles, Aquatics, teammate supervision, retail management, and customer education.*Grew from Specialist to Manager*Supervised 2-3 teammates daily

Certificate And Aapc Certification Cpc-A, Medical Coding, Aapc Cpc Exam - 91%

Medical Terminology, Anatomy and Physiology, Medical Coding Certificate and AAPC CPC Professional Certification.

Bachelor'S Degree, Wildlife And Fisheries Science

Activities and Societies: UT Fish and Wildlife SocietyWildlife Biology including animal anatomy, physiology, and medical microbiology.