Prior to joining Clearspring Research, I held management and analyst positions at marketing research consulting firms for almost 15 years. I have directed numerous qualitative and quantitative market research projects for clients in a variety of industries.I am trained in survey research methodology and analysis, and I am experienced in all phases of the research process. I have assisted clients with assessing attitudes, opinions, and behavior, including brand image and positioning, satisfaction and loyalty, service quality, community needs, employee and member engagement, and customer segmentation studies.I have a strong interest in working with organizations to better understand their market (customers or members). This includes analyzing existing data or customer/member records to uncover valuable information about how customers behave.