Traci Kralik Email & Phone Number

Valparaiso, In, Us

Porter, Indiana, United States

Demonstrating flexibility, leadership, and organization skills, I transitioned to an Accounting Clerk role to fill the business's need after hiring on as an HR professional. Thanks to my background in HR, I promoted accuracy, timeliness, and positive customer relationships within this high-volume B2B organization.I resolved billing disputes and answered customer inquires, using strong communication skills and conflict management skills.Key Accomplishments: ☑ Leveraged communication, research, and documentation skills to secure payment invoice in collections for 12+ months by de-escalating high-conflict client and providing proof of debt. ☑ Recognized by customer for quickly identifying and resolving issue related to duplicate payment by leveraging background in HR to efficiently analyze data and identify discrepancies. ☑ Navigated challenging internal issue regarding employee mistake by harnessing de-escalation and conflict mitigation techniques to approach colleague and correct information. ☑ Cultivated positive track record of collecting delinquent payments by using relationship-building and communications skills to negotiate with and persuade customers. ☑ Acknowledged by former employees for positive attitude and proactive support.

Hobart, In 46342

Managing both traditional HR roles and operations management tasks, I developed a streamlined, productive work environment by leveraging strengths in employee relations and daily administration for this commercial cleaning business.In addition to managing inventory, office systems, employee payroll, and correspondence, I directed all employee onboarding processes, including new employee orientations, recordkeeping, and goal setting, while working with new and established employees to increase productivity through development initiatives.Key Contributions:☑ Led all employee onboarding procedures, including conducting new employee orientations,completing all paperwork, and establishing/monitoring professional goals.☑ Implemented staff development initiatives, including evaluations, annual performance reviews, advancement recommendations. Addressed productivity concerns.☑ Leveraged attention-to-detail to process customer cash/check payments, send monthly invoices, and reconcile monthly statements by verifying withdrawals and deposits.

Crown Point, In 46307

Driving on performance excellence and morale among all levels of employees, I directed professional development, training, and onboarding in this multi-faceted role. Focusing on new employees, I managed onboarding, coordinated new hire orientations, and administered performance management and compensation training. In each of my areas of focus, I ensured compliance, maintaining alignment with EEO/AAP, FLSA, and FMLA.Key Contributions: ☑ Bolstered employee morale and sparked performance improvements by implementing and organizing employee appreciation and recognition events for company staffed by ~150 employees across 2 shifts and 3 geographically separated buildings. Spearheaded company picnic, Christmas party, pizza party rewards for exceeding goals, and employee-of-the-month celebrations. ☑ Supported employee-focused culture by evaluating medical/vision/long-term disability insurance options, identifying best prices, and coaching employees through benefits enrollment.☑ Drove accuracy and prevented error by spearheading company-wide procedures training on completing expense reports, payroll timekeeping, and time off / overtime requests.☑ Fostered culture focused on growth and continuous improvement by coaching employees in one-on-one meetings, developing targeted and individualized strategies that honed strengths and areas of interest while driving development in areas needing improvement.

Indianapolis, Indiana, United States

Fueled by a commitment to excellence and this organization’s focus on training and development, I spearheaded learning, coaching, and training programs in all areas of the organization. I led onboarding orientations, team-building exercises, on-the-job-training and on-going training. To ensure training success, I recruited and screened potential participants. Key Contributions ☑ Planned corporate annual summer and holiday events.☑ Strengthened core skill areas by meeting with management to gather skills required for projects, identifying employee skill gaps, and implementing training to close those gaps.☑ Empowered management to strengthen leadership skills by spearheading succession planning sessions at least 2x per year. Met one-on-one with senior leaders to create education plans based on needs and interests and communicated with them regularly to ensure they followed the plan.☑ Prevented error and overspending by reviewing and approving travel-related reimbursements.