- Oversee all project job costing.- Implement Procore Financials and QuickBooks for streamlined financial management.- Develop and maintain the company budget.- Manage AIA invoicing for the company and subcontractors.- Lead and motivated cross functional project teams, provided clear direction, mentoring team members, and resolving any issues that arise during construction.- Monitor project progress - Lead safety meetings

- Successfully implemented Procore Software.- Actively participated in internal and customer project meetings.- Coordinated accounting tasks, including monthly pay applications, lien waivers, and vetting subcontractor and vendor invoices.- Managed permit filings and change order processes.- Collaborated with the project team to address critical issues before project manager, subcontractor, or client meetings.- Assisted the Project Manager in maintaining project schedules, discussion logs, meeting summaries, and reports to ensure effective communication among team members.

- Supported the owner, project managers, and superintendents in coordinating project resources, equipment, meetings, and paperwork.- Organized projects to achieve on-time completion within budget.- Maintained and monitored project plans, schedules, work hours, budgets, and expenditures.- Ensured compliance with project frameworks and proper documentation.- Managed contract execution, change orders, purchase orders, subcontracts, close-out paperwork, submittals, and RFI requests.- Implemented the company's Procore database system.- Tracked subcontractor insurance and necessary documentation through the database system.- Led weekly project management meetings.- Cultivated productive relationships with clients and subcontractors.- Supported estimators throughout the bidding process.

CUSTOMER SERVICE REPRESENTATIVE - 2007SR CUSTOMER SERVICE REPRESENTATIVE | TEAM LEADER - PROMOTED 2011SR CUSTOMER SERVICE REPRESENTATIVE | ACCOUNT MANAGER LIAISON - PROMOTED 2015- Promoted to Team Leader in 2011 and Account Manager Liaison in 2015.- Led the onboarding and training of new team members, including travel to other locations for training.- Developed, implemented, and maintained standard operating procedures for the customer support representative position and departments.- Ensured timely and successful delivery of solutions in line with customer needs and objectives.- Provided product and service information and resolved emerging customer account issues.- Fostered close working relationships across multiple departments.- Built and maintained business relationships with clients.- Estimated projects and followed up on bid proposals.- Managed daily operations of key company accounts, including sales management.- Dispatched and supervised service teams and met sales goals.- Supported the account management team with operational needs for assigned client segments.- Collaborated with account managers to onboard and integrate new clients.- Managed project startup and coordination, including insurance certificates, W-9 forms, permit acquisition, and materials and equipment orders.