Traci Mikesell Email & Phone Number

Managed large scope enterprise wide bank initiatives in an Agile environment that supports branch locations. Ensured compliance with intake, approval and tracking processes including the prioritization, reporting requirements and alignment to financial targets. Worked cross functionally with Technology Leaders, other Portfolio and Product Managers to meet.

Plymouth, MN

Managed enterprise operations support teams in 4 states. Responsibilities included planning, development and implementation of initiatives for consumer retail bank to improve the customer experience, automate and simplify branch processes and meet bank legal and regulatory requirements. Project management included change management, verbal and written.

Burr Ridge, IL

Managed Branch Banking Support team and numerous backroom departments responsible for operations of 245 supermarket, traditional and campus branches in the IL / IN / WI region. Led many regional and enterprise branch technology and process improvement initiatives.♦ Spearheaded project to implement Branch Image Capture enterprise solution, allowing scanning.

Willowbrook, IL

Progressively promoted and asked to relocate to IL to manage ATM Operations and Loss Prevention departments. Assisted with processes during acquisition of Bank of America and Standard Federal. Responsible for IL/IN/WI ATM network balancing, customer Reg E disputes, loss prevention fraud.

Ann Arbor, MI

Managed Loss Prevention team for the MI region. Responsible for fraud investigations including working closely with law enforcement and state and federal agencies, court appearances, customer forgery claims, senior management loss reporting, BSA compliance reporting requirements, among other duties. Originally worked for Great Lakes Bancorp which was.