Traci Mikesell Email & Phone Number

Minneapolis, Mn, Us

Managed large scope enterprise wide bank initiatives in an Agile environment that supports branch locations. Ensured compliance with intake, approval and tracking processes including the prioritization, reporting requirements and alignment to financial targets. Worked cross functionally with Technology Leaders, other Portfolio and Product Managers to meet business objectives, OKR’s and KPI’s. Common Transactions (CT) Platform initiative to retire 25 yr old teller system and support… Show more Managed large scope enterprise wide bank initiatives in an Agile environment that supports branch locations. Ensured compliance with intake, approval and tracking processes including the prioritization, reporting requirements and alignment to financial targets. Worked cross functionally with Technology Leaders, other Portfolio and Product Managers to meet business objectives, OKR’s and KPI’s. Common Transactions (CT) Platform initiative to retire 25 yr old teller system and support teller image capture / document imaging, migrate the ATM back office processing system and aligning the Mobile Check Deposit process with the CT Platform. This allowed us to enforce a digital first strategy and move away from supporting the external money movement functionality. This will result in annual cost savings due to reduction of courier expenses and elimination of check processing centers. Other initiatives included in the portfolio were ATM Enhanced Deposits providing enhanced customer availability of USB deposited items, Digital ID - Branch ID Scanning / Authentication providing 3rd party authentication of ID’s on high risk transactions and account opening, Enterprise Real Time Deposit Verification, providing 3rd party real time verification of deposited items and applicable availability based on responses. Show less

Plymouth, Mn

Managed enterprise operations support teams in 4 states. Responsibilities included planning, development and implementation of initiatives for consumer retail bank to improve the customer experience, automate and simplify branch processes and meet bank legal and regulatory requirements. Project management included change management, verbal and written communications and presentations, implemented controls and analyzed execution. ♦ Drove consumer banking business strategy initiatives in… Show more Managed enterprise operations support teams in 4 states. Responsibilities included planning, development and implementation of initiatives for consumer retail bank to improve the customer experience, automate and simplify branch processes and meet bank legal and regulatory requirements. Project management included change management, verbal and written communications and presentations, implemented controls and analyzed execution. ♦ Drove consumer banking business strategy initiatives in an Agile environment. Collaborated with many cross-functional teams, designing and implementing intuitive and error-proof technologies/ systems.♦ Implemented enhanced PIN-pad technology for opening new accounts, allowing customer interaction, e-sig and digital retention of account agreements, automated branch processes, shifting time spent on value-add customer service and reducing paper expense by 50%.♦ Led design, implementation and organization readiness of Salesforce process for customer overdraft election choices, reducing regulatory compliance errors 75% and improving the customer experience.♦ Headed design, development, org readiness and branch equipment deployment for front-counter deposit capture technology.♦ Developed strategy for roll out of branch card printers, procedures and controls for implementing debit card instant issue program with chip and wave technology, helping company lead the industry with new technology, grow customers, and increase customer satisfaction. ♦ Led enterprise initiative with 3rd-party vendor to conduct branch time and activity study, leading to numerous branch process efficiencies and time savings.♦ Directed branch operations and project managers in 4 states, delivering branch assistance, onsite auditing of controls, risk monitoring, and support for opening new branches and closing low- performing locations. Show less

Burr Ridge, Il

Managed Branch Banking Support team and numerous backroom departments responsible for operations of 245 supermarket, traditional and campus branches in the IL / IN / WI region. Led many regional and enterprise branch technology and process improvement initiatives.♦ Spearheaded project to implement Branch Image Capture enterprise solution, allowing scanning and imaging of customer check deposit transactions and reducing operating expenses ~$2M annually by eliminating… Show more Managed Branch Banking Support team and numerous backroom departments responsible for operations of 245 supermarket, traditional and campus branches in the IL / IN / WI region. Led many regional and enterprise branch technology and process improvement initiatives.♦ Spearheaded project to implement Branch Image Capture enterprise solution, allowing scanning and imaging of customer check deposit transactions and reducing operating expenses ~$2M annually by eliminating courier expense and check processing centers in 2 of the 3 states.♦ Implemented strategy and led team that centralized new account fraud screening solution in IL / IN / WI market, leading to use of enterprise solution in all regions, reducing fraud losses over 30% and strengthening compliance requirements with Customer Identification Program (CIP) of USA PATRIOT Act.♦ Appointed to manage multiple departments and teams due to expertise in improving business processes, leadership and operations. Show less

Willowbrook, Il

Progressively promoted and asked to relocate to IL to manage ATM Operations and Loss Prevention departments. Assisted with processes during acquisition of Bank of America and Standard Federal. Responsible for IL/IN/WI ATM network balancing, customer Reg E disputes, loss prevention fraud.

Ann Arbor, Mi

Managed Loss Prevention team for the MI region. Responsible for fraud investigations including working closely with law enforcement and state and federal agencies, court appearances, customer forgery claims, senior management loss reporting, BSA compliance reporting requirements, among other duties. Originally worked for Great Lakes Bancorp which was acquired by TCF in 1994. Assisted with all acquisition duties and training on new TCF processes and systems.