Traci Rivera Email & Phone Number

Los Angeles, Ca, Us

Dublin 2, Ie

Melbourne, Florida, Us

Maintaining our Deltek ERP environment. Manage the following applications: Time Collection, Costpoint 6.1 SP2 and Costpoint 7.0.1. Costpoint 7.1.1 Cognos TM1 10.2.2, Cognos Impromptu Web, and Impromptu client/server, OCR EASE Trade Compliance software.

• Install, configure, and manage the Deltek Costpoint ERP, Time Card, and Cognos environment running on a Windows platform with both SQL and Oracle backend. • Managing break/fix and hotfix installations in CP 6.1 SP2, CP 7.0.1, CP 7.1.1, Time Collection 9.0.1, and Cognos Impromptu 7.1, Cognos 8 and 10.• Provide backup support to Cobra and wInsight. • Key accomplishment: implementing new Costpoint 7.1.1 environment.

• Implement our expense configurations• Gathered technical & business requirements from internal business units to get them rolled over to using ITT’s chosen travel & expense software Concur. • Presented the offerings & features of the tool to the internal clients and to understand the complexities of each countries expense and accounting rules and regulations. This information is then either implemented or turned over to technical consultants at Concur. • Organized meetings and detailed resulting action items, as well as, built & ran reports in both Cognos and Business Objects.

Stamford, Connecticut, Us

Gathering technical & business requirements from internal world wide business units to get them rolled over to using ITT’s chosen travel & expense software Concur. My role is to present the offerings & features of the tool to the internal clients and to understand the complexities of each countries expense and accounting rules and regulations. This information is then either implemented or past over to technical consultants at Concur. Organize meetings and detail resulting action items that are a key component and bring past project management skills into play.

Tamarindo, Guanacaste, Cr

I setup a QuickBooks accounting system for the three partner architectural firm. I updated and tracked the monthly cash flow reports and ensured all invoices were send to clients. I handled and processes all the expense reports, accounts payable and receivable and payroll. My presence in the office ensured that they could focus on what they did best design.

included management of timesheets, guard schedules, office expenses and budget, ordering of supplies, tracking invoices, and answering the telephone. This was a temporary position as I was filling in for someone on maternity leave. I worked in all the basic Microsoft products including Word and Excel.

Creating ads and websites for clients

I designed and led international workshops where individuals learn how to use their values, life purpose, and perspectives to transform their lives. My techniques included interactive exercises, group discussion, visualizations, & trust exercises. I have presented for both professional business clients, as well as, individuals. Previous clients include, The Raytheon Company, IBM, & Regis University.

Armonk, New York, Ny, Us

I partnered with my manager to help create a role for myself leading projects, assisting with managerial tasks, providing strategic direction for the team, and managing process and procedures. I have played a critical role in assisting my manager, by managing the creation of purchase orders and negative confirmations of contract employees, and submitting monthly team accomplishments. Additionally, I can easily work across many teams, & organizations to resolve technical issues, create DOU's, and establish process and procedures. The highlight of my job has been teaming with both my manager and team lead to provide team direction and in resolving technical, as well as, personnel issues.

Armonk, New York, Ny, Us

I partnered with my manager to help create a role for myself leading projects, assisting with managerial tasks, providing strategic direction for the team, and managing process and procedures. I have played a critical role in assisting my manager, by managing the creation of purchase orders and negative confirmations of contract employees, and submitting monthly team accomplishments. Additionally, I easily worked across many teams, & organizations to resolve technical issues, create DOU's, and established process and procedures. The highlight of my job was teaming with both my manager and team lead to provide team direction and in resolving technical, as well as, personnel issues.

San Francisco, California, Us

This position required me to provide desktop support to a 10,000+ LAN with end users on an NT based platform. My responsibilities included remote support through PC Anywhere to resolve workstation configuration, NT profile, and software application problems. Also, my group supported the Microsoft Exchange mail for the entire bank. This involved resolving issues for end users on multi-platform and workstation configurations. I often had to look at both the client, Outlook, as well as, the exchange server side to resolve exchange mail issues. I became very familiar with Vantive the trouble ticket reporting software that I used to retrieve my work for the day and to update all information regarding tickets.

San Francisco, California, Us

This position required me to provide desktop support to a 10,000+ LAN with end users on an NT based platform. My responsibilities included remote support to resolve workstation configuration, NT profile, and software application problems. Also, my group supported the Microsoft Exchange mail for the entire bank. This involved resolving issues for end users on multi-platform and workstation configurations. I often had to look at both the client, Outlook, as well as, the exchange server side to resolve exchange mail issues. I became very familiar with Vantive the trouble ticket reporting software that I used to retrieve my work for the day and to update all information regarding tickets.

San Francisco, California, Us

San Francisco, California, Us

The primary focus of this position was on projects and escalations. The highlight of role as an analyst was when I served as a project lead for a Y2K server retirement project, involving the retirement of 313 servers. My roles were to help develop the project plan, coordinate meetings, and send out all communications to end-users. Leading up to the Y2K retirement project, I provided phone support to existing Novell and MS mail users through all stages of their migration or move. I provided troubleshooting assistance in all aspects of the users environment, desktop and LAN. I managed multiple spreadsheets, notify users, and provide front-end, as well as, back-end technical support. My other primary role was handling escalations that fell outside the normal workflow channels. This involved, one on one support with users, which included, defining the problems, trouble-shooting mail, applications, and multiple desktop environment problems, and finally, working with other business groups when necessary to resolve the issues. I also had the opportunity to learn HTML and worked on various internal web sites. As the webmaster I had the responsibility of coding the HTML, designing the layout, and organizing the overall maintenance of the site.

San Francisco, California, Us

The primary focus of this position was on projects and escalations. The highlight of role as an analyst was when I served as a project lead for a Y2K server retirement project, involving the retirement of 313 servers. My roles were to help develop the project plan, coordinate meetings, and send out all communications to end-users. Leading up to the Y2K retirement project, I provided phone support to existing Novell and MS mail users through all stages of their migration or move. I provided troubleshooting assistance in all aspects of the users environment, desktop and LAN. I managed multiple spreadsheets, notify users, and provide front-end, as well as, back-end technical support. My other primary role was handling escalations that fell outside the normal workflow channels. This involved, one on one support with users, which included, defining the problems, trouble-shooting mail, applications, and multiple desktop environment problems, and finally, working with other business groups when necessary to resolve the issues. I also had the opportunity to learn HTML and worked on various internal web sites. As the webmaster I had the responsibility of coding the HTML, designing the layout, and organizing the overall maintenance of the site.

Ba, Religious Studies

Ba, Psychology

B.A., Psychology, Religious Studies

Bachelor'S Degree, Psychology

Psychology, Religious Studies

Psychology