Traci Smith

Traci Smith Email and Phone Number

Account Management -Customer Success - Operations - Project Management @ Flower City Group
Traci Smith's Location
Rochester, New York Metropolitan Area, United States, United States
Traci Smith's Contact Details

Traci Smith personal email

n/a
About Traci Smith

I am a customer-centric Account Manager, driven by innovation and technology; specifically Artificial Intelligence. Experienced in leveraging a background in account and project management to drive revenue, growth and customer retention. I consistently build and maintain strong customer and partner relationships. I am skilled in identifying new use-case scenarios and promoting value-added benefits. I am proficient in understanding and communicating complex technologies. Always recognized for a strong work ethic and ability to lead and train others in a fast-paced environment, while managing multiple projects. I thrive in a start-up environment and take advantage of knowledge gained to better understand the product I represent to my customers. Experienced and disciplined in working remotely. Primary industries of expertise include retail technology and print media for POP/ POS.*Account Management*Strategic Partnerships*Start-Ups*SaaS*Product Development*CPG's*Client Services*POP/ POS*Continuous Improvement*Customer Retention*ROI*Retail Operations and Branding*Project Management*Proof of Concept*Retail Technology*Customer Success*ISO 9000 Quality Management

Traci Smith's Current Company Details
Flower City Group

Flower City Group

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Account Management -Customer Success - Operations - Project Management
Traci Smith Work Experience Details
  • Flower City Group
    Project Manager
    Flower City Group Sep 2022 - Present
    Rochester, Ny, Us
    Flower City Group gives brands the power to transcend the shelf with print, packaging, and point of sale displays that are engaging and memorable at every touchpoint.-Act as primary liaison between customers, sales and production to communicate accurate project specifications and expectations. Attention to detail is critical for successful project completion.-Process orders, submit supporting artwork and CADs and provide detailed Bill of Materials explaining final execution of every project.-Follow projects through all phases of production and ensure schedules are maintained and job processes are executed to customer expectations.-Responsible to identity potential problems, create solutions and minimize sales barriers.-Develop strong customer relationships and identity opportunities to expand sales.-Keep current on industry trends in CPG and retail POP/ POS displays to drive revenue and growth.-Manage customer projects from beginning to end: concept, structural design, prototyping, pricing, timelines and complete manufacturing/ fulfillment.
  • Tiliter Retail
    Operations Manager/ Sales- Us
    Tiliter Retail Feb 2021 - May 2022
    Sydney, New South Wales, Au
    -Managed and trained East and West coast Operations teams.-Established new customer base in the US and Mexico.-Developed strategic partnerships with key OEMs.-Organized POCs for Tier 1, 2, and 3 retailers.-Installed lab demos and in-store POCs.-Managed US Customer Success Team.-Performed software/ hardware demos and training.-Set up 3rd party service network for US customers.-Prepped hardware and planned deployments.-Managed software integration, deployments and support.
  • Tiliter Retail
    Operations Manager- Us
    Tiliter Retail Feb 2021 - May 2022
    Sydney, New South Wales, Au
    Sydney-based tech company Tiliter makes computer vision products that use the latest in artificial intelligence to automatically and accurately identify objects. Working at the forefront of machine learning and data analytic algorithms, we’re disrupting industry practices and creating the future now. Our mission is to make computer vision accessible to all by creating easy to use and easy to build products. We believe that computer vision can change the world for the better.
  • Digimarc
    Sales Project Coordinator/ Field Quality Analyst
    Digimarc Jan 2017 - Jan 2021
    Beaverton, Oregon, Us
    -Conducted continuous field quality audits in retail stores and print manufacturing settings.-Collaborated with early adopter's key departments, including operations, IT, brand and creative.-Collected in-store data and observations for ROI studies.-Worked with key client during Proof of Concept in their retail technology lab and stores.-Teamed with store operations and strategic partners during rollout of store technology.-Ensured final product was in compliance with platform standards.-Provided on-the-fly problem solving using strong analytical skills.-Maintained close relationships with key customers and partners to provide support. -Subject matter expert for print processes.-Member of FMEA investigation and corrective action team. -Validated retail scales and scanners were performing properly with integrated technology.-Contributed to establishing and implementing SOP's. -Member of Loss Prevention Resource Council, University of Florida.
  • S9Dc
    Account Manager
    S9Dc 2005 - 2015
  • Mercury Print Productions
    Account Manager
    Mercury Print Productions Jan 2000 - Feb 2005
    Rochester, Ny, Us
    -Acted as daily liaison between design, production, sales and customers by communicating all necessary job specifications and expectations to all. -Maintained key client relationships. -Handled multiple projects in fast paced environment. -Ensured all job requirements requested were obtainable which required strong knowledge of technical specifications. -Processed orders for offset printing, digital printing and CDR duplication. -Generated electronic job tickets, estimates, impositions and purchase orders. -Assisted production management in maintaining customer schedules for on-time delivery. -Maintained order management of inventory and fulfillment for contract projects. -Updated production schedules and status reports. -Served as inside sales representative.
  • Upstate Litho Inc.
    Quality Assurance Manager- Iso 9000
    Upstate Litho Inc. 1995 - 2000
    -Established, implemented and maintained an ISO 9000 quality system as well as Xerox World Class Supplier Certification for Quality. -ASQ certified Quality Auditor and internal Quality Auditor. -Trained in ISO 9000 Quality Systems. -Chaired Steering Committee. -Acted as Management Representative. -Investigated and implemented corrective action and concessions for non-conforming product. -Trained all production departments in proper execution of set standards.
  • Monroe Graphics
    Sales Service Representative
    Monroe Graphics May 1992 - Jul 1995
    -Generated new sales and managed all aspects of print projects from design to printing and finishing through fulfillment. -Worked directly with customers, production and vendors.-Serviced multiple projects in a fast-paced environment.

Traci Smith Skills

Sales Customer Service Account Management Quality Management Internal Audit Offset Printing Digital Printing Quality Assurance Iso 9000 Packaging

Traci Smith Education Details

  • Rochester Institute Of Technology
    Rochester Institute Of Technology
    Printing Management And Sciences With Minors In Marketing And Communications

Frequently Asked Questions about Traci Smith

What company does Traci Smith work for?

Traci Smith works for Flower City Group

What is Traci Smith's role at the current company?

Traci Smith's current role is Account Management -Customer Success - Operations - Project Management.

What is Traci Smith's email address?

Traci Smith's email address is tr****@****arc.com

What schools did Traci Smith attend?

Traci Smith attended Rochester Institute Of Technology.

What skills is Traci Smith known for?

Traci Smith has skills like Sales, Customer Service, Account Management, Quality Management, Internal Audit, Offset Printing, Digital Printing, Quality Assurance, Iso 9000, Packaging.

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